About Our Custom Care Process
The Right at Home difference is found in our process. In very little time, we're able to assess and understand your loved one's unique situation and recommend a custom plan for their particular needs. This gets them the care they need as soon as they need it.
From the moment you call your local Right at Home office, we begin considering you and your loved one's specific needs. On the initial call, we ask questions to form a basic needs assessment.
After the call, we set up an in-home visit with you and the rest of your family – including the family member who may ultimately benefit from our in-home care. This visit allows us to gather even more information, answer questions and let you understand how Right at Home can help.
With Right at Home you will always know what services are being provided to your loved one. After our initial meeting, we develop a Custom Care Plan. This plan is tailored to your loved one's specific needs.
We make detailed recommendations on exactly what kind of services we feel would benefit them. We then arrange a follow-up meeting with you to go over the Custom Care Plan line by line and modify it as you see fit.
Once you approve the Custom Care Plan, we begin our search for the most appropriate caregiver to implement care. Our system of matching caregivers to clients takes numerous factors into consideration: services needed, your loved one's interests and the personalities of both your loved one and the caregiver.
Our system of matching caregivers to clients takes numerous factors into consideration.
By looking at the whole situation, we're better able to provide your loved one with the best caregiver possible. Of course, if there are ever any concerns about a specific caregiver, we can search for and provide a replacement in very little time.
Our caregivers keep extensive notes about the care they provide. Those notes are kept at your loved one's home and are available at any time. Our billing system also provides a detailed description of services and care, so you never receive an invoice that doesn't include a line-item cost of care. And our franchisees and managers make regular unannounced visits to the homes to ensure caregivers are following the specifics of the Custom Care Plan.
I want you to know how much we have enjoyed [caregiver] and what a godsend she has been-very calming-speaks softly-and doesn't let Mom get the best of her. I had to take Mom to the doctor on Monday and [caregiver] went with us. I couldn't have made it without her. Mom is harder to get along with these days which I know is common as health problems worsen but it was really beneficial to have [caregiver] "voice of reason". Mom really responded to her and that took the pressure off of me. Having [caregiver] is such a relief to me.
Julie - Daughter