About Our Custom Care Process
The Right at Home difference is found in our process. In very little time, we're able to assess and understand your loved one's unique situation and recommend a custom plan for their particular needs. This gets them the care they need as soon as they need it.
From the moment you call your local Right at Home office, we begin considering you and your loved one's specific needs. On the initial call, we ask questions to form a basic needs assessment.
After the call, we set up an in-home visit with you and the rest of your family – including the family member who may ultimately benefit from our in-home care. This visit allows us to gather even more information, answer questions and let you understand how Right at Home can help.
With Right at Home you will always know what services are being provided to your loved one. After our initial meeting, we develop a Custom Care Plan. This plan is tailored to your loved one's specific needs.
We make detailed recommendations on exactly what kind of services we feel would benefit them. We then arrange a follow-up meeting with you to go over the Custom Care Plan line by line and modify it as you see fit.
Once you approve the Custom Care Plan, we begin our search for the most appropriate caregiver to implement care. Our system of matching caregivers to clients takes numerous factors into consideration: services needed, your loved one's interests and the personalities of both your loved one and the caregiver.
Our system of matching caregivers to clients takes numerous factors into consideration.
By looking at the whole situation, we're better able to provide your loved one with the best caregiver possible. Of course, if there are ever any concerns about a specific caregiver, we can search for and provide a replacement in very little time.
Our caregivers keep extensive notes about the care they provide. Those notes are kept at your loved one's home and are available at any time. Our billing system also provides a detailed description of services and care, so you never receive an invoice that doesn't include a line-item cost of care. And our franchisees and managers make regular unannounced visits to the homes to ensure caregivers are following the specifics of the Custom Care Plan.
We started working with Right at Home about a month ago to provide services for my mother who has Alzheimer's and to provide support to my father (her primary caregiver) six days a week. So far we have had an excellent experience. The caregivers are supportive, caring people and have given my Dad a much deserved break as well as provide knowledgeable care for my Mom. I have also been impressed with the structures and processes put in place to insure that we get consistent, reliable care. Our relationship with Right at Home is still new but we couldn't be happier.