HCA Accredited

 

Right at Home of Central MA recognizes the importance of quality standards and understands the environment in which we operate changes minute to minute.  Our relationship with our referral sources begin with our promise to operate to the highest professional private duty home care standards available and to treat everyone we serve with respect and dignity. 

We work hard to build trust by listening and following through, to be reliable by being available whenever and wherever we are needed and to be responsive by proactively recognizing each situation is just a little different than the one before it.  We take pride in "walking the talk" and in being a professional extension to the needs of our referral sources. 

It is for these reasons we take pride in being one of the first private duty home care agencies in Massachusetts to be accredited by the Home Care Alliance of Massachusetts, Inc.

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Right At Home Central MA, Westborough, MA, is in full compliance with all applicable standards and has been awarded Home Care Agency Accreditation by the Home Care Alliance of Massachusetts, Inc., for the period from September 30, 2010, to September 30, 2011.

Since the Commonwealth of Massachusetts does not have a Licensure regulation specific to private pay home health care agencies as such, the Home Care Alliance has created a Home Care Agency Accreditation program to establish operational and quality standards that are the equivalent of licensure in most other states. (The MA Division of Occupational Safety requires home care agencies to be licensed as Employment Agencies, albeit with special provisions, despite the fact that these agencies directly employ their workers.)

The Home Care Alliance’s Accreditation program includes fourteen specific standards relating to:

  • client rights
  • client privacy and complaint procedures
  • protections against abuse
  • fair employment practices
  • caregiver criminal background screening
  • competency, training and supervision
  • insurance coverage
  • compliance with all applicable federal, state and local laws.

In order to be accredited by the Home Care Alliance, a home care agency must submit documentation proving their compliance with each of these standards. The Home Care Alliance inspects these documents for compliance and awards accreditation only to those agencies that meet or exceed all fourteen standards.  Accreditation is not free and is not guaranteed, and must be renewed at least every two years. 

For our referral sources, The accreditation process, including the fourteen standards and detailed explanatory materials, is available at

http://thinkhomecare.org/accreditation

 

Your Right at Home caregiver was wonderful. She was so helpful - and after working with many agencies - was the best caregiver from any agency that we had in the past year!

Sandy B.