FAQs

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren't completely answered, call us. We'll be glad to speak with you about your specific family situation.

About Right at Home Charleston / Beckley / Princeton

About Right at Home

What is your service area?

We cover Kanawha, Putnam, Raleigh and Fayette counties.

How long have you been in business?

This franchise has been in business since April of 2005.

Do you do criminal background screenings?

While many companies only do statewide background checks we do a nationwide criminal background check on all employees?

Do you drug test your employees?

All new employees are required to pass a ten panel drug screening proir to employment.

How soon can you start service if we choose Right at Home?

Our committment is to start all cases within two business days. Many times we are able to start the same day we receive a signed services agreement. 

Do I have to sign a contract and what is the time committment?

We have a one page services agreement that has to be signed. The agreement can be terminated by either party with a 24 hour notice.

What are your minimum service levels?

We have a three hour per shift minimum. Please call for more detail.

Do your employees get any training before they get an assignment?

All of our caregivers are required to have one year of documented experience. In addition they are required to have CPR, First Aide, OSHA, Abuse and Nelgect, along with an eight hours of  nursing training prior to taking their first assignment.

About Right at Home

How long have you been in business?

Right at Home was founded in Omaha, Nebraska in 1995.

What kind of home care services do you provide?

Right at Home provides numerous home care services across the country to families just like yours. A full list of services is available here. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Where do you provide services?

Our local office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Are your caregivers insured and bonded?

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Can Right at Home help with medications?

Some Right at Home locations can administer medications. Check with your local Right at Home office on the services they can provide to your loved one. Regardless of whether a local office can administer medicine, they can always assist in reminding individuals to take their medications. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

Can I change or discontinue the services my loved one receives?

You can change the number or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

How can I verify a shift was completed?

Right at Home uses several tools to track our caregivers. First, we use simple timesheets filled out by each caregiver. Then, we use a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home where care is provided. And we can provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

Do I need a physician's authorization for your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your home care services?

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (non-medical, skilled nursing, etc.)
  • Area of the country where services are provided

Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least thirty days notice.

Are home care services covered by insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies who either fully reimburse or partially reimburse for home healthcare. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts.

We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Right at Home care services seems like a good choice. What's the next step?

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Testimonials

June 2010-

                “Words cannot express the feelings I have as I write this. I want to personally thank my mom’s caregiver for the wonderful job she did the short time she was here. She showed a great caring attitude and such compassion. She was a gift to my mom. They seemed to bond almost immediately. Thank you so much.”

Anderson Family

June 2009-

                “We thank you very much for your services during the illness of our loved one. Your caregiver was working the day he died. She knew just what to do and did not hesitate to provide CPR. We feel we received good service. Thank you.”

Mangus Family

February 2008-

“Dear Mr. Hicks,

                I wanted to take this opportunity to thank you and the staff at Right at Home for the wonderful care you provided for my mother. As you know, my mother passed away after a fairly long illness, and the caregivers who took care of her were exceptional not only their care of her, but also in helping and supporting me.

                I can’t tell you enough how pleased I was with the services of your caregivers. I have often told people that I had the best four ladies employed by Right at Home, and I truly meant that. I’m sure you understand the fears many people have when leaving their elderly parents with strangers, but with your caregivers, I quickly realized how compassionate, caring, and dedicated each one of them were, and I felt they took care of my mother as if she was their own.

                Additionally, they were a tremendous help to me. I never had to worry about household chores at my mother’s house. The bathrooms were always cleaned, carpet vacuumed, furniture dusted, dishes washed, laundry washed and put away, and bed sheets changed. It was such a relief to not have to worry about those things after working all day.

                I want to comment on the caregiver’s reliability as well. They were always when they were supposed to be. I never had to worry about missing work because one of them couldn’t be there.

                I also want to tell you how happy I was with your office staff. They were always very pleasant to speak with on the telephone, and were very efficient in taking care of any concerns or questions I had.

                Thanks so much for the wonderful work you do. It was such a blessing that I was able to keep my mother at home where she wanted to be, rather than a nursing home. Because of your company, I was able to fulfill that wish for her.”

Lobert Family

               

August 2007-

“Thank you for being so prompt with your services. We were very blessed to have had your caregiver’s loving care in our home.”

Stella and Family

June 2007-

“Dear Eric & Staff,

                Thanks for getting me help on such short notice for the two nights when our loved one came home from the hospital. Everyone in your agency has been so courteous even when you have been busy and overwhelmed.

                We have been pleased with everyone you have sent to help us. We would recommend you to anyone.”

Golden Family

October 2006-

“Dear Eric,

Our family would like to say thank you to your organization for the excellent care your staff gave our loved one through her 6 weeks illness. The staff was always thoughtful, kind, and considerate to our loved one’s needs and it didn’t take long before we considered them more like family then caregivers. We don’t know whether we were just lucky, but we couldn’t have gotten a better group of staff. Thank you again for making the situation so much easier than we thought it could be.”

Marra Family

 

November 2005-

“Eric & Staff at Right at Home,

What a blessing you have all been to me and my family. I’m thankful that you were recommended to us by Hospice. You have a very special and important service to people and it gave me more peace of mind to know my mom was getting such good care. I will recommend you to others.

Thank you Eric for coming to my mom’s house on your own and helping ease the transition for her. She has always been so independent and strong. It was difficult for her to give that up. Thank you for your patience. God bless you all.”

Miller Family

Customer Testimonials