Who We Are As Caregivers

As caregivers we have a history of providing higher quality of life to our patients and their families.

 

Right at Home of Charleston/Beckley was started by Eric Hicks in April of 2005. Mr. Hicks had worked in Long Term Care for over 12 years in various settings prior to opening his first office in Charleston, WV.

1985 Graduate of West Virginia University with a BA in Economics

17 years of experience in healthcare specializing in long term care

1993 -1997 - Director of Sales for a long term care contract Therapy Company where he averaged over 12 million dollars in sales in 1996 and in 1997.

1998 – Contracted with Theracare, a Long Term care contract therapy company; completed the task of helping them to reorganize their operations and become profitable under a new reimbursement system.

1999 – Worked for Beverly Enterprises as National Director of Sales to create a sales force to promote and sell contract therapy services to long term care facilities throughout the country.

2000 to 2002 - Worked for Polaris Group to sell and deliver Medicare consulting services to long term care facilities throughout the country.

2003 to 2005- Employed as Manager of Market Development for HCR Manor Care. Responsibilities included training the sales staff and implementing customer service programs in their seven WV facilities.  

Mr. Hicks was inspired to provide this service as a result of his own personal experience. In 2003 his stepmother needed assistance after a brief hospital stay and a four week stay in a skilled nursing facility for rehabilitation. Mr. Hicks conducted an exhaustive search for find a company that could help and after many failed attempts he decided to purchase a Right at Home franchise to service the people of Southern West Virginia.

Right At Home Corporate History:

Who We Are as CaregiversRight at Home was founded by Allen Hager. For many years, Allen worked in healthcare as a hospital administrator. While in the hospital environment, he watched many of his patients – especially seniors – leave the facility and return home, but not necessarily return to health.

Once home, a lot of his former patients were unable to care for themselves.

Allen knew that with a little help, most of these people could lead healthy, happy lives in their own homes. But he also knew that there were very few companies that offered long term care for this kind of help. Allen didn't just jump in and start a franchising company, however.

First, he talked to dozens of families to understand the different kinds of challenges they faced and what kind of long term care would help. Then he became a certified nursing assistant so he could experience the needs of people who were still living in their home but who needed some professional assistance.

In 1995, Allen started Right at Home in Omaha, Nebraska. Five years later, he started branching into other regions of the country by carefully selecting franchisees who shared his passion for caring for those in their community.

Right at Home now has caregivers in more than 350 locations that serve tens of thousands of clients across the United States and around the world.

Testimonials

June 2010-

                “Words cannot express the feelings I have as I write this. I want to personally thank my mom’s caregiver for the wonderful job she did the short time she was here. She showed a great caring attitude and such compassion. She was a gift to my mom. They seemed to bond almost immediately. Thank you so much.”

Anderson Family

June 2009-

                “We thank you very much for your services during the illness of our loved one. Your caregiver was working the day he died. She knew just what to do and did not hesitate to provide CPR. We feel we received good service. Thank you.”

Mangus Family

February 2008-

“Dear Mr. Hicks,

                I wanted to take this opportunity to thank you and the staff at Right at Home for the wonderful care you provided for my mother. As you know, my mother passed away after a fairly long illness, and the caregivers who took care of her were exceptional not only their care of her, but also in helping and supporting me.

                I can’t tell you enough how pleased I was with the services of your caregivers. I have often told people that I had the best four ladies employed by Right at Home, and I truly meant that. I’m sure you understand the fears many people have when leaving their elderly parents with strangers, but with your caregivers, I quickly realized how compassionate, caring, and dedicated each one of them were, and I felt they took care of my mother as if she was their own.

                Additionally, they were a tremendous help to me. I never had to worry about household chores at my mother’s house. The bathrooms were always cleaned, carpet vacuumed, furniture dusted, dishes washed, laundry washed and put away, and bed sheets changed. It was such a relief to not have to worry about those things after working all day.

                I want to comment on the caregiver’s reliability as well. They were always when they were supposed to be. I never had to worry about missing work because one of them couldn’t be there.

                I also want to tell you how happy I was with your office staff. They were always very pleasant to speak with on the telephone, and were very efficient in taking care of any concerns or questions I had.

                Thanks so much for the wonderful work you do. It was such a blessing that I was able to keep my mother at home where she wanted to be, rather than a nursing home. Because of your company, I was able to fulfill that wish for her.”

Lobert Family

               

August 2007-

“Thank you for being so prompt with your services. We were very blessed to have had your caregiver’s loving care in our home.”

Stella and Family

June 2007-

“Dear Eric & Staff,

                Thanks for getting me help on such short notice for the two nights when our loved one came home from the hospital. Everyone in your agency has been so courteous even when you have been busy and overwhelmed.

                We have been pleased with everyone you have sent to help us. We would recommend you to anyone.”

Golden Family

October 2006-

“Dear Eric,

Our family would like to say thank you to your organization for the excellent care your staff gave our loved one through her 6 weeks illness. The staff was always thoughtful, kind, and considerate to our loved one’s needs and it didn’t take long before we considered them more like family then caregivers. We don’t know whether we were just lucky, but we couldn’t have gotten a better group of staff. Thank you again for making the situation so much easier than we thought it could be.”

Marra Family

 

November 2005-

“Eric & Staff at Right at Home,

What a blessing you have all been to me and my family. I’m thankful that you were recommended to us by Hospice. You have a very special and important service to people and it gave me more peace of mind to know my mom was getting such good care. I will recommend you to others.

Thank you Eric for coming to my mom’s house on your own and helping ease the transition for her. She has always been so independent and strong. It was difficult for her to give that up. Thank you for your patience. God bless you all.”

Miller Family

Customer Testimonials