Our Process

Right at Home Charleston is proud to offer customized home health care plans for your unique needs.

Right at Home Charleston home health care services

 

 

 

 

 

 

The Initial Call and Meeting

From the moment your client calls our office, we begin considering the specific home health care needs of their loved one. On the initial call, we ask questions to form a basic needs assessment. Then we set up an in-home visit with the family – including the family member who may ultimately benefit from our care. This visit allows us to gather even more information, answer questions and let your client get a feel for how Right at Home could help their family.

The Custom Care Plan

With Right at Home you will always know what Care Services are being provided to your client. After our initial meeting with your client, we develop a Custom Care Plan. This plan is tailored to a person's specific needs, and we make detailed recommendations on exactly what kind of home health care services we feel would benefit them. We then arrange a follow-up meeting to go over the Custom Care Plan in detail and modify it as your client sees fit.

Caregiver Matching

Once your client has approved the Custom Care Plan, we begin our search for the best person to implement that care. Our proprietary system of matching caregivers to clients takes numerous factors into consideration: care services needed, client interests and the personalities of both the client and the caregiver.

By looking at the whole situation, we're better able to provide your client with the best caregiver possible for their unique home health care needs. Of course, if there are ever any concerns about a specific caregiver, we can search for and provide a replacement in very little time.

Care Supervision

Our caregivers keep extensive notes about the care they give to your clients. Those notes are kept at your client's home and are available at any time. And our billing system provides a detailed description of care services provided, so your client never receives an invoice that doesn't include a line-item cost of care.

Our franchisees and managers also make regular unannounced visits to the homes of our clients to ensure caregivers are following the specifics of the Custom Care Plan.

Testimonials

June 2010-

                “Words cannot express the feelings I have as I write this. I want to personally thank my mom’s caregiver for the wonderful job she did the short time she was here. She showed a great caring attitude and such compassion. She was a gift to my mom. They seemed to bond almost immediately. Thank you so much.”

Anderson Family

June 2009-

                “We thank you very much for your services during the illness of our loved one. Your caregiver was working the day he died. She knew just what to do and did not hesitate to provide CPR. We feel we received good service. Thank you.”

Mangus Family

February 2008-

“Dear Mr. Hicks,

                I wanted to take this opportunity to thank you and the staff at Right at Home for the wonderful care you provided for my mother. As you know, my mother passed away after a fairly long illness, and the caregivers who took care of her were exceptional not only their care of her, but also in helping and supporting me.

                I can’t tell you enough how pleased I was with the services of your caregivers. I have often told people that I had the best four ladies employed by Right at Home, and I truly meant that. I’m sure you understand the fears many people have when leaving their elderly parents with strangers, but with your caregivers, I quickly realized how compassionate, caring, and dedicated each one of them were, and I felt they took care of my mother as if she was their own.

                Additionally, they were a tremendous help to me. I never had to worry about household chores at my mother’s house. The bathrooms were always cleaned, carpet vacuumed, furniture dusted, dishes washed, laundry washed and put away, and bed sheets changed. It was such a relief to not have to worry about those things after working all day.

                I want to comment on the caregiver’s reliability as well. They were always when they were supposed to be. I never had to worry about missing work because one of them couldn’t be there.

                I also want to tell you how happy I was with your office staff. They were always very pleasant to speak with on the telephone, and were very efficient in taking care of any concerns or questions I had.

                Thanks so much for the wonderful work you do. It was such a blessing that I was able to keep my mother at home where she wanted to be, rather than a nursing home. Because of your company, I was able to fulfill that wish for her.”

Lobert Family

               

August 2007-

“Thank you for being so prompt with your services. We were very blessed to have had your caregiver’s loving care in our home.”

Stella and Family

June 2007-

“Dear Eric & Staff,

                Thanks for getting me help on such short notice for the two nights when our loved one came home from the hospital. Everyone in your agency has been so courteous even when you have been busy and overwhelmed.

                We have been pleased with everyone you have sent to help us. We would recommend you to anyone.”

Golden Family

October 2006-

“Dear Eric,

Our family would like to say thank you to your organization for the excellent care your staff gave our loved one through her 6 weeks illness. The staff was always thoughtful, kind, and considerate to our loved one’s needs and it didn’t take long before we considered them more like family then caregivers. We don’t know whether we were just lucky, but we couldn’t have gotten a better group of staff. Thank you again for making the situation so much easier than we thought it could be.”

Marra Family

 

November 2005-

“Eric & Staff at Right at Home,

What a blessing you have all been to me and my family. I’m thankful that you were recommended to us by Hospice. You have a very special and important service to people and it gave me more peace of mind to know my mom was getting such good care. I will recommend you to others.

Thank you Eric for coming to my mom’s house on your own and helping ease the transition for her. She has always been so independent and strong. It was difficult for her to give that up. Thank you for your patience. God bless you all.”

Miller Family

Customer Testimonials

Give us a call.

We’re always available to discuss your particular situation and needs. Just call us at the number below. We’re here to help however we can.

304-344-0586

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Erick Hicks Interview With Dale Cooper on WCHS-AM