About Our Process
The Initial Call and Meeting
From the moment your patient calls our office, we begin considering the specific needs of their loved one. On the initial call, we ask questions to form a basic needs assessment. Then we set up an in-home visit with the family – including the family member who may ultimately benefit from our care. This visit allows us to gather even more information, answer questions and let your client get a feel for how Right at Home could help their family.
The Custom Care Plan
With Right at Home you will always know what Care Services are being provided to your patient. After our initial meeting with your patient, we develop a Custom Care Plan. This plan is tailored to a person's specific needs, and we make detailed recommendations on exactly what kind of services we feel would benefit them. We then arrange a follow-up meeting to go over the Custom Care Plan in detail and modify it as your patient sees fit.
Caregiver Matching
Once your patient has approved the Custom Care Plan, we begin our search for the best person to implement that care. Our proprietary system of matching caregivers to patients takes numerous factors into consideration: care services needed, patient interests and the personalities of both the patient and the caregiver.
By looking at the whole situation, we're better able to provide your patient with the best caregiver possible. Of course, if there are ever any concerns about a specific caregiver, we can search for and provide a replacement in very little time.
Care Supervision
Our caregivers keep extensive notes about the care they give to your patients. Those notes are usually kept at your patient's home for a period of time and are available at any time. And our billing system provides a detailed description of care services provided, so your patient never receives an invoice that doesn't include a line-item cost of care.
Our franchisees and managers also make regular unannounced visits to the homes of our clients to ensure caregivers are following the specifics of the Custom Care Plan.
I wanted to thank Right at Home for helping take care of my grandmother after she fell and broke her toe. She had a care taker named Myrial who was absolutely wonderful and took great care of my grandmother during a time where she could not care for herself.
Myrial was attentive, caring, personable and professional. Everything you could ever ask for when needing someone to take care of one of your loved ones.
If we ever need any care taker services in the future, we will not hesitate to contact Right at Home! Thank you!
J. Domalewski