News Room
Right at Home is always pleased to accommodate interview and media inquiries.
Please contact the following people:
Media Inquiries & Interview Requests:
Fishman Public Relations
Jamie Izaks
847-945-1300, ext. 225
Jizaks@fishmanpr.com
Corporate Communications:
Blake Martin
Vice President, Business Development
bmartin@rightathome.net
877-697-7537
Additionally, we have provided the following information to help you
learn more about Right at Home.
Right at Home offers in-home supportive care and
assistance to seniors and other adults to help them continue to live
independently. Right at Home directly employs all direct care provider
staff, is bonded and insured, and carefully pre-screens all caregivers
prior to their entering a client’s home. All ongoing care is monitored
and supervised by local independent owners. Some offices provide medical
home healthcare, as well.
Right at Home is a national franchise organization, listed on the 2005 “Franchise
500” by Entrepreneur Magazine and as one of the publication’s “Top
50 New Franchises” in 2004. Right at Home’s corporate office
is based in Omaha, Nebraska, with franchise offices throughout the United
States.
Our Story
While working in hospital administration during the late 1980s and early
90’s, Right at Home’s founder, Allen Hager, personally witnessed
the anguish that clients and families experience while trying to arrange
safe, appropriate care for aging or disabled loved-ones.
In Allen’s own words: “At that time, I began to see the
enormous boom in Medicare-Paid Home Health care as it was developing.
However, I noticed a disturbing trend. “Medicare-Paid Home healthcare
took care of the post-acute care hospital stay: it was there long enough
to pay for some basic rehab, bandage changes, checking vitals or other
medical needs. But after Medicare-Paid Home Health left, you had all
these folks who could not deal with their needs of everyday living: getting
up and getting dressed, fixing a nutritious meal, remembering to take
their medications. I could see a care gap that needed to be filled, and
long-term at-home supportive care appeared to be the solution.”
In order to develop a true understanding of how best to deliver these
at-home supportive care services, and to better understand the experience
from the care recipient’s perspective, Allen did something of which
most CEOs would never dream. He completed a certification course, rolled
up his sleeves, and took a $7.00 per hour job working as a certified
nursing assistant caregiver for nursing homes and senior home healthcare
agencies. His reasoning was quite simple- to understand how to develop
a system that provides great home care services, you need to experience
it from the perspective of the frontline field staff who provide the
care, and you need to interact directly with the clients who are receiving
the care.
Having learned invaluable lessons from this experience, Allen then took
it upon himself to master the intricacies of running a senior home care
business. In 1995, he opened the doors to the flagship office of Right
at Home in Omaha, NE. Very soon, he realized that this was a service
that seniors and disabled individuals could benefit from all over the
country.
But instead of hiring management staff to run the business while he sold
franchises, Allen spent the next five years living and breathing what
every Right at Home franchise owner lives and breathes- the daily management
of the agency. From hiring caregivers, to making cold calls, to managing
receivables, he grew his fledgling agency into one of the largest senior
home care agencies in the area.
Allen had the healthcare administration experience of a typical referral
source, worked as a caregiver, and stood in the shoes of a homecare agency
owner. Then, and only then, the first Right at Home franchise was sold
in 2000. Since that day, Allen has never forgotten the important lessons
that his humble road to success taught him:
- The core of this business is understanding and satisfying the
clients’ needs.
- Empathy and sympathy with the caregivers that you hire to perform
the actual care is vital to the client’s satisfaction.
- The business will thrive once you appreciate the priorities of
the referral sources who send the business to your home care agency.
- The franchise system will grow if you are careful to award franchises
to business people with the right motivations, and then treat them
as long-term, individual business partners rather than just another
number.
Facts At A Glance
Company Founded: 1995
Founder: Allen Hager
Company Headquarters: Omaha, Nebraska
Company Focus: Right at Home is a national organization dedicated to
improving the quality of life for those they serve. The company fulfills
that mission through a dedicated network of locally owned franchises
which provide in home care and healthcare staffing services.
Services: In home supportive care and assistance to
seniors and disabled adults. Please visit our home
care services page for further details.
Website Address: www.rightathome.net
Contact Information:
Right at Home
11949 Q Street - Suite 100
Omaha, Nebraska 68137
Phone: 877.697.7537
Fax: 402.697.0289
email: info@rightathome.net
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