Our Promises to You
There are several basic business practices that are fundamental with Right at Home:
We are responsive
You or your clients can contact us at any time. Care managers are available 24 hours a day, seven days a week, 365 days a year. Your clients are our clients. We both want the best for them at all times.
We are selective
We employ only the best caregivers and then we carefully put the right caregiver with the right client through a precise matching process. Once a caregiver and client are matched, we provide an extensive orientation on the client’s needs to the caregiver.
We are flexible
If a family is unsatisfied with a particular caregiver, all it takes is a phone call. We can custom match another caregiver to a client at any time.
We are protected
We carry all of the necessary liability coverage so that all of our clients and their families are fully protected. We’re bonded and insured. And we cover all employer-related expenses, including the security of workers’ compensation.
Right at Home's staff were very professional, understanding, and helpful with my family; they were willing to go the extra step and to be contacted at all hours. I was amazed how quickly Right at Home was able to get a caregiver in my Grandparents' home and help them immediately. They went through the process of finding a quality caregiver that specifically fit my Grandparents' personality and needs. It was a pretty efficient process all around.
Monica G.