Company Profile

Right at Home is a national franchise company providing in home care for the growing senior population. We provide a proven, tested home health care opportunity for people who want to become a part of one of the fastest growing franchises in the nation.

Our homecare franchises meet the fast growing demand for safe, well-managed in home care and assistance for seniors and others in their home. These are people who don't need a nursing home, but need assistance with the everyday activities of living to remain where they want, where they choose.

Mission & Principles

Right at Home is guided by its mission and principles. This commitment extends to our clients, family and loved ones involved in care, healthcare professionals coordinating the services, our associates and our home care franchisees.

Mission

The mission of Right at Home is to improve the quality of life for those we serve.

Principles

• We first and foremost exist to serve our clients. Whenever doubt exists in a situation, we consider this our guiding priority.
• How Associates treat each other dramatically affects how we treat our clients. Every Associate deserves and gets respect, consideration and support.
• We strive for creativity and innovation. New ideas and better ways of doing things are encouraged and rewarded.
• With respect for all religious differences, a spiritual foundation will guide the decisions and actions of the company.
• Profitability is important and comes from proper execution within the framework and spirit of our mission and values.

Our Founder’s Story

Allen Hager, President and CEO

While working in hospital administration during the late 1980s and early 90’s, Allen personally witnessed the anguish that clients and families experience while trying to arrange safe, appropriate care for aging or disabled loved-ones.

In Allen’s own words: “At that time, I began to see the enormous boom in Medicare-Paid Home Health care as it was developing. However, I noticed a disturbing trend. “Medicare-Paid Home healthcare took care of the post-acute care hospital stay: it was there long enough to pay for some basic rehab, bandage changes, checking vitals or other medical needs. But after Medicare-Paid Home Health left, you had all these folks who could not deal with their needs of everyday living: getting up and getting dressed, fixing a nutritious meal, remembering to take their medications. I could see a care gap that needed to be filled, and long-term at-home supportive care appeared to be the solution.”

In order to develop a true understanding of how best to deliver these at-home supportive care services, and to better understand the experience from the care recipient’s perspective, Allen did something of which most CEOs would never dream. He completed a certification course, rolled up his sleeves, and took a $7.00 per hour job working as a certified nursing assistant caregiver for nursing homes and senior home healthcare agencies. His reasoning was quite simple- to understand how to develop a system that provides great home care services, you need to experience it from the perspective of the frontline field staff who provide the care, and you need to interact directly with the clients who are receiving the care.

Having learned invaluable lessons from this experience, Allen then took it upon himself to master the intricacies of running a senior home care business. In 1995, he opened the doors to the flagship office of Right at Home in Omaha, NE. Very soon, he realized that this was a service that seniors and disabled individuals could benefit from all over the country.

But instead of hiring management staff to run the business while he sold franchises, Allen spent the next five years living and breathing what every Right at Home franchisee lives and breathes- the daily management of the agency. From hiring caregivers, to making cold calls, to managing receivables, he grew his fledgling agency into one of the largest senior home care agencies in the area.

Allen had the healthcare administration experience of a typical referral source, worked as a caregiver, and stood in the shoes of a homecare agency owner. Then, and only then, the first Right at Home franchise was sold in 2000. Since that day, Allen has never forgotten the important lessons that his humble road to success taught him:

• The core of this business is understanding and satisfying the clients’ needs.
• Empathy and sympathy with the caregivers that you hire to perform the actual care is vital to the client’s satisfaction.
• Your homecare business will thrive once you appreciate the priorities of the referral sources who send the business to your home care business.
• The home care franchise system will grow if you are careful to award franchises to business people with the right motivations, and then treat them as long-term, individual business partners rather than just another number.

Management

Right at Home has an entire team to provide homecare franchisees with the service and support they need. The following is our core team:

Allen Hager, President

Allen founded and leads Right at Home. Allen's background in health administration and business development experience started in 1986 with large, regional medical providers. This experience led him to develop the Right at Home concept in 1995. Drawing on his significant business development experience, and personal family experiences, Allen could see the exploding demand for senior care services. Read more about Allen and his passion for the homecare industry in this interview.

Brian Petranick, Chief Operating Officer

Brian coordinates the daily operations of the Right at Home franchise system. Brian has been with Right at Home since the first day franchise operations were established. Accordingly, Brian has been involved with all aspects of the franchise system development and has personally been involved with the training of every owner in our system. His career in healthcare spans over 20 years. Prior to joining Right at Home, Brian worked with other national homecare and medical staffing companies in regional management roles, including Kelly Healthcare and StarMed Health.

Susan Helmers, Executive Administrative Assistant
	Sue is the executive assistant to the President and Chief Operating Officer. She coordinates numerous administrative priorities for the executive staff. Sue has over 25 years of experience in administrative/office management capacities. Prior to joining the Right at Home team, Sue worked for a Fortune 500 bank in the Omaha area and a leading defense contracting company.

PROGRAMS AND SERVICES

Blake Martin, Vice President of Programs & Services

Blake is in charge of developing system-wide tools, programs, services, and alliances for Right at Home. He has served as Vice President of Programs & Services for Right at Home since 2004. Blake's 13 years of experience in the home care industry started with branch management for the Visiting Nurse Association. From 1996 to 2004, he served as the Director of Operations and Director of Franchise Development for ComForcare Senior Services- a national home care franchise company.

Pat Stemmermann, RN, Director of Care Quality

Pat coordinates quality assurance for the Right at Home system, including support to franchisees expanding into more advanced levels of healthcare services. Pat has been with Right at Home since 2003 and has served as Director of Quality Care since January 2006. She is a Registered Nurse and Certified Case Manager with 24 years of experience- 20 of them in home health care. Pat has been a director of a Medicare certified agency, worked in durable medical equipment and hospice care, and   worked in case management for a national insurance company.

Nicki Riley, Projects Coordinator

Nicki works for the Programs and Services team as a Project Coordinator. She is responsible for tracking and researching the implementation of national alliances and programs and providing support for them. She is also responsible for facilitating development projects for Right at Home owners. Nicki has a Master's degree in Public Administration and a background in sales support, human resources and social services.

FRANCHISE SUPPORT

David Creal, Vice President of Franchise Support

Dave oversees franchisee support for Right at Home franchisees. He has served as Vice President of Franchise Support since April of 2007. Dave's 26 year career in the health care industry began in 1981 with a three year tenure as a Hospital and Nursing Home Administrator at Philip Health Services. Prior to joining Right at Home, Dave worked as Operations Coordinator for Vetter Health Services for 20 years, supporting multiple units of their senior care facilities.

John Doona, Coordinator of Information Systems

John's primary role is to support and develop the software used by Right at Home franchise offices. In this role, John provides daily assistance to franchisees and their staff who utilize our contact management software, scheduling software, and automated time-and-attendance solutions (Telephony). He is a liaison between our owners and the IT professionals who work for our designated software vendors. John has been with Right at Home since November 2002, and has a Masters degree in Economics.

Jill Miller, Accountant

Jill manages the support of franchisees related to payroll, HR, A/R, and A/P. She began her Right at Home career with the flagship franchise office in 1998. Jill is a degreed accountant, and has over 13 years of experience in supporting small businesses with billing, payroll, software and processing, and financial reporting. Prior to Right at Home, Jill owned an accounting business that specialized in support to small business owners.

Candy Ward, Support Representative
	Candy provides guidance and support to new franchisees through the Right Start Process. Candy's prior experience includes support of home healthcare and residential care agencies in all functional business areas. Candy is a graduate of Bellevue University with a Bachelors degree in Business Management.

Sharon Weeks, Accounting Coordinator
	Sharon provides direct support to franchisees for payroll, billing, HR, A/R, and accounting. She has been with Right at Home since 2004. Sharon's prior experience includes working as a business manager for architectural and general contracting firms, and a management position in banking.

Sharon Thomsen, Coordinator of Franchise Development
	Sharon coordinates the franchise sales process for Right at Home. Her primary duties include the following for prospective franchisees: preparation of Discovery Day visits, facilitating the timely flow of information throughout the due diligence process, and assuring seamless communication throughout all steps of the contract execution. Sharon has 15 years of sales and management experience.

What We Do at Right at Home

At Right at Home our business is to help make a difference in others’ lives. We do this by:

• Providing Trained, Bonded, Insured Caregivers: We help by arranging for trained, bonded and insured caregivers in the home for as little as a few hours or as much as 24 hours a day. Right at Home caregivers help with the everyday tasks that provide individuals with a safe and secure way to remain independent in their own homes.
• In Home Care for Severe or Chronic Medical Conditions: Right at Home clients include those with diminished eyesight or hearing, arthritis, Chronic Obstructive Pulmonary Disease, those recovering from severe medical problems such as cancer or heart disease, or those who are dealing with memory loss or Alzheimer's disease. Many clients have a number of conditions which make the everyday activities of life difficult.
• Maintaining Quality of Life: With some help, Right at Home clients are relieved of using their energy for simple activities that for them are exhausting ones. They can then begin to use that energy for whatever is, for them, the important things in life: connecting with friends or family, taking a short walk, or perhaps reading a good book.

Fill out our Getting To Know You form to find out more about our franchise opportunities.

The Right at Home Franchise is a proven model that is primed for incredible growth and as such, is the perfect business opportunity for individuals ready to commit to providing high quality home care for the growing senior population. As one of the fastest growing franchises in the nation, Right at Home provides a home health care business opportunity for growth while meeting the growing needs of our elderly population.