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Right at Home Announces the Launch of RightCareSM
Omaha, NE, December 31, 2008 - Right at Home, a national organization that provides in-home care and assistance to seniors and disabled adults is pleased to announce the new iteration of services now deemed, Right at Home RightCareSM.
Right at Home RightCareSM promotes customer-focused care by means of employee training, supervised customer visits, customer satisfaction measurement, customer care support, customer care plans, customer placement and an incentive award program offered to employees.
"Right at Home RightCareSM exemplifies our deep commitment to achieving even higher levels of customer engagement and satisfaction throughout our system," says Brian Petranick, chief operating officer of Right at Home. "We want Right at Home customers more than just satisfied; we want them elated with the care they receive and their overall experience with Right at Home."
In addition to the launch of the RightCareSM Award in 2008 (see 2008 RightCareSM Award Winner), the Right at Home RightCareSM approach will be implemented throughout training and customer satisfaction measures. "We're talking unprecedented steps to better understand our customers' and referral sources' expectations so that we can exceed those expectations consistently," said Allen Hager, president of Right at Home. "In order to better deliver on our mission, to improve the quality of life for those we serve, Right at Home RightCareSM will become synonymous with level of quality care we provide."
About Right at Home
Founded in 1995, Right at Home offers in-home supportive and personal care and assistance to seniors and disabled adults who want to continue to live independently. Select offices provide light skilled nursing services as well. Right at Home directly employs all caregiving staff, each of whom are thoroughly screened, trained, bonded and insured prior to entering a client's home. All ongoing care is monitored and supervised by local independent owners. Right at Home's national office is based in Omaha, NE with more than 150 franchise locations throughout the United States in 41 states. For more information on Right at Home, visit the company's website at www.rightathome.net. To sign up for Right at Home's free adult caregiving eNewsletter, Caring Right at Home, please go to www.caringnews.com.
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