Our Proven System

We promise to make a difference in your business. We do this by supporting you through proven systems, invaluable resources and decades worth of experience in several areas:

Competitive Advantages

• Become part of a trusted, successful, profitable International Brand
• Tools to track key metrics in your business to help determine areas for improvement.
• 15 year renewable license
• A support team with over 100 years of cumulative franchising and home care experience
• Access to RightCare, our proprietary customer experience model
• Right at Home's RightStart program that will support and guide you through all stages of setting up your business
• Three week extensive training course including all aspects of the business operation to help ensure a fast start to the business
• Detailed Operations Manual
• Extensive on-line library and other resources
• Marketing and PR packages adaptable to your country
• In collaboration with our Master Franchisees, we develop a market specific version of the Right at Home website
• Comprehensive business forms pack covering all elements of the business
• Initial marketing pack and business stationery pack
• Social media training and support to maximize your exposure
• Staff Training package
• Training on business software
• Regular Franchisee meetings and conferences
• Our extensive eResource Center intranet support portal
• On-going business support, updates and advice covering all aspects of your business

Initial Training

Right at Home provides the industry's most comprehensive training program in two dynamic phases.

Phase One consists of two full weeks at our corporate office in Omaha, Nebraska. During this time, you’ll learn about the administrative and operational sides of the business. You’ll also learn about successful sales and marketing techniques. And you’ll receive detailed computer software instruction on our communication and invoicing systems.

Phase Two takes place in-country after you open.  We provide continuous guidance and 1-on-1 support through weekly calls and regular communication to help you establish successful daily routines to help grow and maintain your company.

RightStart Program

From the moment you sign the Master Franchise agreement,you’ll be included in our RightStart Program. You will receive  1-on-1 support from an International Support Specialist who is dedicated to answering all of your initial questions as a new Master Franchisee.

Strategic Support

After leaving the RightStart Program, we provide continuous ongoing support. You’ll always receive personal strategic support that’s scaled to your individual needs and business size. 

We will help you to become profitable by working closely with you on two main phases of development.  During the first phase of development, we will focus on helping you to open and operate a successful pilot office.  Once your office is showing consistant profitability, we would move to the second phase of your development by helping to prepare you to franchise and grow your network.

Ongoing Support

At every stage of your business development, you'll have the knowledge and support  of our experienced departmental specialists who will help guide you through any situation.

Staff Development

It takes a special kind of person to deliver the care we demand for our clients, so we provide:

• Recruitment and selection systems that help you hire friendly, trustworthy caregivers.
• Training through Right at Home University, our free, proprietary, Web-based education program for caregiving staff.
• Extensive incentive and reward programs to keep your staff happy.

Ongoing Training

Right at Home provides numerous opportunities every year for our franchisees to receive additional training in running their businesses. These come at various times throughout the year and in several forms:

• Annual International “Home Improvement” Convention
• Annual Strategic Planning Calls
• Regularly Scheduled Conference Calls
• Webinars
• Extensive on-line library
• Annual in-country Field Visits

Right at Home has a stellar reputation for providing excellent care and going the extra mile. In fact, we've found that Right at Home's owners and staff are more creative in their approach to care, which results in superb service for our clients.

Kathleen D., RN, BC, CMC, Geriatric Care Manager