Our Caregivers

Our caregivers want more than a job. They want to make a difference in the lives of those in their care. As a company, our job is to give caregivers the direction and tools they need to fulfill their personal mission of service, as well as our corporate mission of improving the lives of those we serve.

Selection

To ensure that the people we employ meet our high standards, we have a rigorous selection process. Before caregivers can become employed with Right at Home and begin caring for clients, every one of them must go through:

  • Reference checks (at hire and annually)
  • Background clearance (at hire and annually)
  • Motor vehicle checks (at hire and annually)
  • Drug Testing
  • Personal interviews
  • Competency testing
  • New hire orientation

Training and Continuing Education

Once a caregiver meets our strict selection criteria, it's just the beginning. First, all Right at Home caregivers are insured and bonded. Then, each caregiver goes through a comprehensive orientation process that ingrains our policies and procedures. 

Our CERT (Caregiver Education Retention and Training) program provides ongoing, specialized training that ensures that our caregivers understand the high standards of care expected by Right at Home.

Through Right at Home University – the educational arm of our CERT Program – caregivers are given training on issues that help them develop as better overall caregivers, as well as deal with very specific situations, including:

While one of our staff members, Lacey Newton, was making rounds at one of our hospitals she thought she was in the way of one of the physicians.  Lacey offered to get "out of the way" and the lead physician, said, "no stay with us.   You all are very important to the patients after they go home." 

While Diane was tracking down a patient on another wing, a CHF RN came up to me, introduced herself and said, "I am working with Mrs. S.   I know you went home with her when she was originally discharged.  She is back in the hospital but because of a medication adjustment.   There was nothing any of us could have done to foresee this.  However, she will be going home in a few days and we want you to go home with her again.  She was very happy with the time your caregivers spent with her and she wants you with her while she adjusts to the new meds.  Thank you all so much for what you are doing here." 

Staff at UofL Hospital