About Our Process

The Initial Call and Meeting

From the moment your client calls our office, we begin considering the specific needs of their loved one. On the initial call, we ask questions to form a basic needs assessment. Then we set up an in-home visit with the family – including the family member who may ultimately benefit from our care. This visit allows us to gather even more information, answer questions and let your client get a feel for how Right at Home could help their family.

The Custom Care Plan

With Right at Home you will always know what Care Services are being provided to your client. After our initial meeting with your client, we develop a Custom Care Plan. This plan is tailored to a person's specific needs, and we make detailed recommendations on exactly what kind of services we feel would benefit them. We then arrange a follow-up meeting to go over the Custom Care Plan in detail and modify it as your client sees fit.

Caregiver Matching

Once your client has approved the Custom Care Plan, we begin our search for the best person to implement that care. Our proprietary system of matching caregivers to clients takes numerous factors into consideration: care services needed, client interests and the personalities of both the client and the caregiver.

By looking at the whole situation, we're better able to provide your client with the best caregiver possible. Of course, if there are ever any concerns about a specific caregiver, we can search for and provide a replacement in very little time.

Care Supervision

Our caregivers keep extensive notes about the care they give to your clients. Those notes are kept at your client's home and are available at any time. And our billing system provides a detailed description of care services provided, so your client never receives an invoice that doesn't include a line-item cost of care.

Our franchisees and managers also make regular unannounced visits to the homes of our clients to ensure caregivers are following the specifics of the Custom Care Plan.

Cannot say enough wonderful things about Right at Home. Right at Home was originally hired just to help with medications for my 83-year-old father as he was alone in his home while his four daughters live in another state. As anyone that has an elderly loved one that lives out of state knows...it's hard to worry from afar. It was a great relief to know that Right at Home was checking on him and keeping in touch with us. The nurse was trustworthy, caring, kind and just fantastic in every way. Right at Home spent much time on the phone with us to help choose and get him into a rehab facility after he was sick last year, which I always felt was above and beyond. Just recently I was up visiting with my father because he had developed an infection. My dad refused to go to the hospital and the nurse from Right at Home stayed with us for an extra 4 hours or so until we could finally get the help my father desperately needed at the hospital. Again above and beyond. The Right at Home nurse was like an angel during this stressful time. Five stars is not enough to rate how much Right at Home helped us with our dad.

Mr. Heineman

Give us a call.

We’re always available to discuss your particular situation and needs. Just call us at the number below. We’re here to help however we can.


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Moving Day® 2015

Join Right at Home Orland Park for National Moving Day 2015 on Sunday, October 18th.

Moving Day 2015 | Right at Home Orland Park

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Home Care Pulse Quality Management Program

Right at Home Orland Park is proud to be enrolled in the Home Care Pulse® Quality Management Program.

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Join us as we Walk To End Alzheimer's

Right at Home Orland Park proud to be a Bronze Sponsor of the Walk to End Alzheimer's. The walk is the world's largest event to raise awareness and funds for Alzheimer's care, support and research.

Walk to End Alzheimer's
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