About Our Process
The Initial Call and Meeting
From the moment your client calls our office, we begin considering the specific needs of their loved one. On the initial call, we ask questions to form a basic needs assessment. Then we set up an in-home visit with the family – including the family member who may ultimately benefit from our care. This visit allows us to gather even more information, answer questions and let your client get a feel for how Right at Home could help their family.
The Custom Care Plan
With Right at Home you will always know what Care Services are being provided to your client. After our initial meeting with your client, we develop a Custom Care Plan. This plan is tailored to a person's specific needs, and we make detailed recommendations on exactly what kind of services we feel would benefit them. We then arrange a follow-up meeting to go over the Custom Care Plan in detail and modify it as your client sees fit.
Once your client has approved the Custom Care Plan, we begin our search for the best person to implement that care. Our proprietary system of matching caregivers to clients takes numerous factors into consideration: care services needed, client interests and the personalities of both the client and the caregiver.
By looking at the whole situation, we're better able to provide your client with the best caregiver possible. Of course, if there are ever any concerns about a specific caregiver, we can search for and provide a replacement in very little time.
Our caregivers keep extensive notes about the care they give to your clients. Those notes are kept at your client's home and are available at any time. And our billing system provides a detailed description of care services provided, so your client never receives an invoice that doesn't include a line-item cost of care.
Our franchisees and managers also make regular unannounced visits to the homes of our clients to ensure caregivers are following the specifics of the Custom Care Plan.
My family [member] has experienced a traumatic injury. I was attempting to do it all by myself and finally reached the point of being overwhelmed. I contacted Right at Home and the Owner of the company was at my house that day! All the little and big things I could not find the time to do are now taken care of. Now I have the assurance that I can leave my home and know that I have an experienced, licensed professional taking care of my family. Always on time, honest, professional, trustworthy, hard working, articulate and caring. I was pleasantly surprised to have Right at Home's Director of Quality Assurance drop by for a visit to make sure I was getting what I needed and in such a manner that was safe and of the highest standard. I feel now that Right at Home is an extension of my family. I trust them. I need them. They are here for me.
Give us a call.
We’re always available to discuss your particular situation and needs. Just call us at the number below. We’re here to help however we can.
708-873-9007Contact Us »
Join us as we Walk To End Alzheimer's
Right at Home Orland Park proud to be a Bronze Sponsor of the Walk to End Alzheimer's. The walk is the world's largest event to raise awareness and funds for Alzheimer's care, support and research.
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Moving Day® 2014 Photos
Thank you to everyone who came out for Moving Day® 2014! We had a great time and we hope you did, too!See the Photo Gallery »