FAQs

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren't completely answered, call us. We'll be glad to speak with you about your specific family situation.

About this Location

About Right at Home

What areas does Right at Home Phoenix service?

This office serves the cities of Phoenix, Scottsdale, Paradise Valley, Carefree, Cave Creek and Fountain Hills, Arizona.  There are offices across the valley and all parts of Maricopa County's seniors and disabled are served by Right at Home.  If you're confused about which office to contact, give us a call at 602-569-7240 and we'll either address your need or put in touch with your locally-owned Right at Home office in the correct neighborhood. 

Are you available 24/7?

YES!  Unlike many agencies, Right at Home Phoenix does not use an answering services or operator.  When you call our 24/7 Urgent line at 602-569-7240, the person that answers is a Right at Home Supervisor.

 

For non-urgent calls, please use our routine line at 602-569-7241.  Thank you!

When did Right at Home Phoenix / Scottsdale open its doors?

Right at Home has been serving the needs of Seniors and Disabled since 1995.  This office at 32nd St and Union Hills has been open since August 2007.

Right at Home - Phoenix
3240 E. Union Hills Drive
Suite 165
Phoenix, AZ 85050
602-569-7241 
Is Right at Home Phoenix / Scottsdale registered with AHCCCS

YES.  This office is registered with the Arizona Health Care Cost Containment System (AHCCCS) and has been so since 2007.  Our registration number is 237000.

What is your hiring process?

Thank you for your interest.  

At Right at Home for Phoenix, Scottsdale and the Northeast Valley of the Sun, we accept applicants that can prove their current certification in FIRST AID and CPR and that have a recent negative TUBERCULOSIS (TB) test or X-Ray.

If you meet the above requirements, you should:

  1. Complete the on line application here:  http://www.rightathome.net/phoenixnorth/jobs/

  2. Expect a phone call from our Caregiving Supervisor or Recruiter

  3. Once called, you will be invited in for some pre-paperwork and a short written evaluation

  4. If all goes well, you will be invited to a Group Interview usually held on Wednesday afternoons.

  5. Following the Group Interview, your paperwork will be inspected and a background check completed.

  6. The background check takes a couple of days.  After that, Autumn, our Staffing Coordinator, and her team will work to find the client that is best suited by your skills, education and experience.  (sometimes there is a client right away and sometimes it takes a while to make the perfect combination)

  7. A supervisor will conduct an introduction between Caregivers and Clients before care begins.  The Client gets to choose the Caregiver they believe fits their needs best.

About Right at Home

How long have you been in business?

Right at Home was founded in Omaha, Nebraska in 1995.

What kind of services do you provide?

Right at Home provides numerous services across the country to families just like yours. A full list of services is available here. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our customer testimonials.

Where do you provide services?

Our local office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Are your caregivers insured and bonded?

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Can Right at Home help with medications?

Some Right at Home locations can administer medications. Check with your local Right at Home office on the services they can provide to your loved one. Regardless of whether a local office can administer medicine, they can always assist in reminding individuals to take their medications. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

Can I change or discontinue the services my loved one receives?

You can change the number or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

How can I verify a shift was completed?

Right at Home uses several tools to track our caregivers. First, we use simple timesheets filled out by each caregiver. Then, we use a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home where care is provided. And we can provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

Do I need a physician's authorization for your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your services?

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (non-medical, skilled nursing, etc.)
  • Area of the country where services are provided

Our services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating services. Rates will never be increased without at least thirty days notice.

Are home care services covered by insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies who either fully reimburse or partially reimburse for home healthcare. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts.

We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Right at Home seems like a good choice. What's the next step?

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding services and costs. Then, we'll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

I was immediately impressed by the warm and friendly atmosphere of the office and by the owner, who was very up-front and real. I felt very at home with her and very at ease. [The caregivers] are not just employees. We are family and a team. We look out for one another, and we look out for the owner as well. She is supportive of our situations and is always there to encourage us to grow in our experience and knowledge.

Angela D.