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Our Promises to You

There are several basic business practices that are fundamental with Right at Home:

We are responsive

You or your clients can contact us at any time. Care managers are available 24 hours a day, seven days a week, 365 days a year. Your clients are our clients. We both want the best for them at all times.

We are selective

We employ only the best caregivers and then we carefully put the right caregiver with the right client through a precise matching process. Once a caregiver and client are matched, we provide an extensive orientation on the client’s needs to the caregiver.

We are flexible

If a family is unsatisfied with a particular caregiver, all it takes is a phone call. We can custom match another caregiver to a client at any time.

We are protected

We carry all of the necessary liability coverage so that all of our clients and their families are fully protected. We’re bonded and insured. And we cover all employer-related expenses, including the security of workers’ compensation.

My name is Bonny H and I live in Texas.  My mother, Betty H, was under the care of your employee, Robin G, in Louisville for the last two years of her life and I am writing to thank you for that.

Having Robin in her life provided my mom with a sense of security, comfort, and humor that she needed far more than any of us realized.  Her demise was so rapid we were all shocked, and I believe it was her mental condition and that there's not much anyone could have done.  Robin made my Mom feel safe, and gave her a light in a darkening world that Mom could hold on to while we were unable to be there.

In a perfect world, we would all take care of our own, I am sure you know that as well as anyone.  Due to the pressures of the modern world, and the typical dysfunction of many families, that is not always possible.  Thanks to the people like Robin, and companies like yours, we have a fallback resource and can feel comfortable knowing that our loved ones, whether they be too difficult or too far away, will be cared for.

Robin has become a member of our family, and even with Mom's passing, I still call Robin to chat and we remain friends.  She is trustworthy, dependable, confident, knowledgeable, and more than capable and all of this with a sense of humor that is priceless.  We were certainly a lucky family to have her help.  My mom loved her like a daughter, and we will never ever forget all that she did for Mom and therefore, for us.


Bonny H., Daughter