Right at Home is not just a franchise company. We are an in-home care company for seniors and adults with disabilities. Our mission is to improve the quality of life for those we serve. We live and breathe this mission every day, and are focused on making sure you and your loved one receive the Right Care, whenever and wherever it’s needed.
Our dedicated local owners and their professional teams work tirelessly to care for clients. Support for these local owners and their teams is provided by a team of seasoned experts. As many of the following biographies show, Right at Home’s team brings decades of healthcare experience to you and your loved one.
Allen Hager, Founder and Executive Chairman
Allen's story is Right at Home's story.
Allen founded Right at Home in 1995 after spending nearly a decade in hospital administration in both West Virginia and Nebraska. He's a graduate of Marshall University, Tulane University's MBA program and the Executive Development Program of the J.L. Kellogg Graduate School of Management at Northwestern University.
After founding Right at Home, Allen helped found the Home Care Association of America (formerly the National Private Duty Association) and served as its legislative chair and board member for eight years.
Brian Petranick, President/CEO
Brian Petranick is President/CEO of RiseMark, Inc., Right at Home’s parent company. He has more than 30 years of experience in healthcare, entrepreneurship and business development. Twenty-three of those years have been specifically in home care and medical staffing. In the nearly 20 years that Brian has been with Right at Home, he has been instrumental in leading the organization’s growth and development to an internationally recognized home-care brand. From January 2007 to February 2014, he served as the organization’s Chief Operating Officer and has been its President since September 2010. Prior to joining Right at Home, Brian worked for StarMed Medical Staffing, a national healthcare staffing company with headquarters in Clearwater, Fla., and also for Kelly Healthcare Services, a national home-care company based in Troy, Mich.
Dawn Drazdys, Chief Marketing Officer
Dawn Drazdys, Chief Marketing Officer, is responsible for overseeing the global management of Right at Home’s brand. She brings a long and impressive history of marketing experience to the table. Dawn’s career includes 18 years with some of the top advertising agencies in the Midwest where she worked with many Fortune 500 companies. During that time, she was also responsible for managing franchise-based accounts including The Maids, Burger King and a major in-home care company. Dawn moved to corporate marketing in 2013 as the Vice President of Sales and Marketing at Godfather’s Pizza, Inc. where she was responsible for strategic brand leadership. While well versed in traditional marketing, Dawn also has strong experience in the rapidly evolving worlds of digital marketing and e-commerce.
Margaret Haynes, Chief Operating Officer
Margaret Haynes joined Right at Home in 2011. She leads all day-to-day operational decision making and is responsible for enhancing the internal infrastructure that will allow Right at Home to continue to grow and fulfill its strategic intent. Prior to becoming COO in February 2014, Margaret was Senior Vice President of Support and was responsible for developing and implementing the franchise support, compliance and quality strategies for the organization and franchise system. She has more than 20 years of experience in providing client support/consulting, working with clients to increase business growth and profitability, and driving business execution through process improvement and project execution.
Prior to joining Right at Home, Margaret spent 18 years at First Data and most recently was Senior Vice President of Client Services/Data Operations at Infogroup in Omaha.
Eric Little, Chief Development Officer of Franchise Development
Eric joined Right at Home in September 2008 as Senior Vice President of Franchise Development. He is responsible for leading Right at Home's national growth efforts to find new, well-qualified franchisees who want to make a difference in their communities. He has more than a decade of franchising experience in a wide variety of industries, including business-to-business (B2B), retail and home services. He has been recognized by the International Franchise Association as a Certified Franchise Executive since 2005. He's also a frequent guest speaker at franchise-related events. Eric is a graduate of the University of Kentucky with a Bachelor's degree in finance.
Jeff Vavricek, Chief Financial Officer
Jeff Vavricek joined Right at Home in 2010. In his role as CFO, Jeff is accountable for the financial operations of the company including forecasting, budgeting and the reporting of financial information. He also has oversight responsibility for information technology, human resources and risk management. Prior to becoming CFO, Jeff was Vice President of Programs and Services at Right at Home where he was responsible for developing and implementing programs that increase revenue, reduce costs, improve quality and enhance offerings for the Right at Home franchise system. Prior to joining Right at Home, Jeff spent more than 20 years with HSBC where he held roles in operations, sales, finance and product development. He has been recognized by the International Franchise Association as a Certified Franchise Executive since 2014. Jeff has his bachelor’s and MBA degrees from the University of Nebraska.
Kerin Zuger, Chief of Strategic Growth
Kerin Zuger, Chief of Strategic Growth, has been with Right at Home since June 2017. She is a seasoned healthcare executive, with more than 15 years of experience operationalizing mutually beneficial relationships to drive revenue. Kerin has had substantial success in developing new markets and establishing comprehensive, indirect channels. Her prior role, as Vice President at Air Methods Corporation, gave her unique insight into the tribulations of healthcare, specifically surrounding the logistics of patient navigation and tactical application of population health. Kerin has an undergraduate degree in speech and communications, and a master’s degree in business. Kerin is supported by her husband, Kevin, and kept busy with her two children, Owen and Lauren; three dogs; and a cat.
Emily Borgmann, Vice President of Executive Strategy
Emily Borgmann, Vice President of Executive Strategy, joined Right at Home in March 2010. In her current role, Emily works directly with the CEO and Executive Leadership Team to drive the overall strategy of the organization by focusing on communication, planning and strategic project management, and by keeping a constant pulse on the future of the home care and broader healthcare industries. Prior to this role within Right at Home, Emily spent eight years working in the Franchise Development Department as the Franchise Development Manager and was responsible for the day-to-day operations of the team, along with managing all aspects of resales, expansions, and the department’s legal documentation and compliance regulations. Emily graduated from the University of Nebraska at Kearney with a bachelor’s degree in advertising and communications. She and her husband, Aaron, have two children and enjoy traveling, golf and sports. They also support groups that help homeless dogs.
Carrie Coumbs, Vice President of Business Development and Health Innovation
Carrie Coumbs brings more than 20 years of geriatric healthcare experience to her role as Vice President of Business Development and Health Innovation. Carrie focuses on national collaborations. Her efforts have led to partnerships with some of the largest healthcare providers in the United States, including home health, senior housing, accountable care organizations, and hospital health systems. In addition to her national collaboration focus, Carrie is an entrepreneurial advisor with Aging 2.0 and an active member of the American Seniors Housing Association, and she serves as a board member of the National Placement and Referral Alliance. As a public speaker and contributing educator, she often quotes Simon Sinek and Dr. Seuss, both of whom she finds entertaining and relevant to the world of business and senior care.
Mike Flair, Vice President of Operational Excellence and Learning
Mike Flair, Vice President of Operational Excellence and Learning, has been with Right at Home since January 2011. Prior to serving in this role, he was RightCare Director. In his current role, he is responsible for leading strategic initiatives supporting the client and employee experiences, and managing relationships with business partners. Mike has more than 17 years of home care experience, including eight years with another major home care franchisor. Mike’s home care experience includes managing a large home care agency, serving as regional support manager, and leading the training and onboarding of franchisees. Prior to working in the home care industry, he worked for a national staffing company as an account manager, and dedicated over 20 years to food service operations.
Nichole Holles, PHR, SHRM, Vice President of Human Resources
Nikki Holles joined Right at Home as Vice President of Human Resources in December 2019. In her role, Nikki focuses on corporate human resources, human resources for Right at Home corporate-owned home care locations, and the employee experience systemwide. Nikki brings with her more than 20 years of experience transforming HR departments into strategic business partners within the organization. Nikki earned a Bachelor of Science with an emphasis in psychology from the University of South Dakota–Vermillion.
Kevin Porter, Vice President of Field Operations
Kevin Porter, Vice President of Field Operations, leads the Business Performance Coaches and Engagement Teams at Right at Home. He is a graduate of Capella University with a master’s degree in health administration. Kevin has a strong and impressive history working in the pharmaceutical, hospice care and home care industries. He possesses over 19 years of experience in sales, marketing and operations. In Kevin’s prior work for a large in-home care franchise system, he led teams focused on supporting the growth and expansion of both franchised and non-franchised businesses.
Emily Undajon, Vice President of Strategic Operations
Since joining Right at Home in 2013, Emily Undajon has demonstrated strategic, forward-thinking leadership through the implementation of communication strategies and growth opportunities. Now serving as the Vice President of Strategic Operations, Emily leads innovation efforts to elevate the franchisee experience. She manages a team that strategically applies new training, resources and opportunities to celebrate and recognize the efforts of the franchise network.
Emily graduated from the University of Nebraska–Lincoln with a Bachelor of Business Administration and earned her Master of Business Administration from Bellevue University. She also completed the International Franchise Association’s Certified Franchise Executive accreditation.
Nothing demonstrates Emily’s compassion for home care more than when she served as a family caregiver for her late grandmother Evie, who suffered from Alzheimer’s disease. The experience inspired Emily’s drive to help ensure all individuals have the opportunity to age successfully at home (or wherever they may call home).