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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Right at Home has been serving the Alameda County area since 2002. Right at Home was founded in Omaha, Nebraska, in 1995.

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.

Right at Home provides numerous home care services across the country to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Our Right at Home Alameda County office provides services in the following areas: Castro Valley, Hayward, San Leandro, Oakland, Emeryville, Piedmont, Berkeley, Albany, Alameda

Our local California office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Our caregivers can always assist in reminding individuals to take their medications. In fact, medication reminders is one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.

Our home care services are typically billed on an hourly basis. Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information about the median monthly cost of care in the U.S., as well as programs that can help pay for the service.

To discuss the exact rates for the services you may need, contact our local office.

Medicare Parts A and B do not pay for ongoing assistance with the activities of daily living (called “custodial care” in the exclusions of Medicare plans). Medicare Advantage (also called “Part C”) may cover some services in the home (referred to as “in-home support”). To understand the benefits of Medicare, visit www.medicare.gov.

Long-term care insurance (depending on the policy and the plan of care) may assist in paying for a variety of home-based and facility care services.

Did you know there are several funding options available to help pay for in-home care? Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information on these programs.

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With Right at Home, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"Looking for care for a parent in need can be overwhelming and heartbreaking. The team at Right At Home is made up of caring professionals who provided us support and guidance during this challenging time. From the initial phone conversation, to the in-home evaluation, to the several staff members who have assisted my mother over the past year, to the management team who coordinates, our family has been pleased, relieved, and impressed with the level of professionalism and caring that have been given to all of us. "
Carter

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"The most important thing is they make sure I take my medications, they help me with drying and adding lotion after my shower, and they put on my socks and shoes. They purchase some of my needs with grocery shopping, and they make sure I have enough pads and supplies because I am incontinent. I use them also to carry things up to the road for the garbage man. They are very caring, they keep in touch, and they are very aware of the scheduling problems that some folks have."
Joan

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"I like that they have never let me down at all. I could not possibly recommend anyone else, and all my experiences have been positive. This is great service and quality of service."

Ken

 

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"Right at Home was the most helpful company I have ever worked with. My parents would not have been able to stay in their home in the last three years without the excellent care they received from Wendy and Anna. Even help that came in for one or two days was excellent and very caring. "
Mary

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"My husband was losing mobility and could not be left at home alone. Right at Home provided fun and compassionate people to provide meals, assistance and company to him."
Tammy

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"The caregivers with Right at Home provided my mother with the support, safety and TLC that allowed her to stay at home with my father until his death. The caregivers were patient and responsive to mom's particular needs."
Terry

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"I wasn't able to get around when I first started. I'm doing much better and it's been very beneficial to me. I would recommend them because their services are very thorough and they have lots of tender loving care."
Verne

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"Life has been easier because they get me together in the morning. The people at Right at Home know what I want and like, so that is helpful for me."
Arlene

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"Both my husband and daughter are bedridden. They help them with morning and evening care. I like the fact that I am always able to get in touch with them. They will take time to listen if I have extra things that I am asking about."
Robert

Hear What Others Are Saying

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"I am rating Right at Home Alameda County an A+ for customer service, customer support, excellent care programs, fast response to care needs of clients. I can depend on them to provide the best, quality, round-the-clock service for me."
Aoguntua

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