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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Right at Home of Albuquerque’s greatest priority is the health and safety of our clients and our caregivers. As such we are taking every possible precaution to minimize the risk of Covid-19 transmission. We are following the guidelines provided by NMDOH, CDC, and WHO and are strictly enforcing infection control and safety policies with our caregivers:

  • Caregivers with any Covid-19 symptoms or suspected exposure are immediately quarantined with pay until symptoms resolve and/or test negative. For more information about testing and quarantine policies please contact our office.
  • Caregivers are required to complete a screening questionnaire before each shift and wear approved personal protective equipment at all shifts at all times, without exception.
  • All caregivers receive infection control training.
  • We supply PPE to all caregivers. We issue N95 respirators to caregivers serving clients suspected of infection. Due to OSHA requirements, we are unable to provide services to clients who test positive for Covid-19.
If you have any additional questions about our Covid-19 safety protocols, please contact our office.  

Right at Home uses an electronic visit verification system to monitor time and attendance as well as caregiver activity. This allows you to have a written record of services within the home where care is provided. And we can provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

Right at Home has been operating in Albuquerque since 2003.

Right at Home provides numerous home care services to support you or your loved one live and age at home. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our in-home care customer testimonials.

Our local office provides services in the greater Albuquerque area, from Rio Rancho and Corrales to Belen and Los Lunas as well as the East Mountains. Our local office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance. We work very hard to take care of wonderful caregivers so they can best take care of you.

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Although we cannot directly administer medications, we can assist with reminders and monitoring. In fact medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

You can change the number or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least thirty days notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Need help right now? Call us any time at

(505) 266-5888

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A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"She (caregiver) is marvelous and does everything I want. She is very clean and has a pleasant attitude. She does the cleaning, takes me shopping, and helps me put stuff away. She shows she's a good worker by cleaning and being very polite and does everything for me. She helps me to do everything she possibly can. Anytime I need to move somewhere, she helps. She vacuums and does the dusting. When I was sick last week she took care of me and made sure I was comfortable and warm. She is compassionate."
Irene M.

Hear What Others Are Saying

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"The girls are prompt, they come on time, and I have had no problems with them. They help by driving me to the store. They anticipate my needs. They help me with grocery shopping. They go to dental and doctor's appointments with me, vacuum, clean the kitchen and tidy up the garage. They do extra things for me, and see things that need to be done. When one of the aids get sick, they always have someone to substitute for them. I appreciate that they come on time, and that they are pleasant and helpful. "
Jean H.

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"Her caretaker is friendly and able to do the tasks that she requires such as monitoring her heart rate and blood pressure and household cleaning. I like them being able to do some household work, like cleaning and shopping. They are very good at making sure that she gets her medication on time."
Mike S.

Hear What Others Are Saying

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"I feel like they are consistent and I like their help. They make my life easier by helping me with motivation when I am out of energy. They are there to help inspire me. The caregivers are good workers because they have a good perception of my needs. They help me with laundry, shopping, and transportation as needed. They show that they care by always being there and being kind and understanding. I get along with my caregiver because they are wiling to listen and I can speak about my needs."
Anonymous

Hear What Others Are Saying

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"They show up on time and are kind. They have eyes on my mother every day to know how she is. They make sure she takes her medications, makes her bed, and ensure that she is comfortable. They are responsive to my calls and requests, and they are prompt. My mother is accepting of them and they are very nice and kind."
Kraig W.

Hear What Others Are Saying

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"The caregivers are really wonderful. It's great having the same person here every day for my mother. My mother is very blind, and she can use a walker with their help. She's in constant danger of falling over. She takes a lot of naps. I don't really deal with them (office staff) too much, but they're up front and honest. I appreciate her (caregiver) patience. Old people are slow, and she has to be patient."
Tim H.

Hear What Others Are Saying

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"I am happy with the gal I have. I have her for three hours Mondays, Wednesdays, and Fridays and she is just super excellent. I could not have anybody better. She couldn't be more helpful. She helps me with most everything. We do a lot of grocery shopping and that sort of thing. She helps me at home, with the dog, and with me getting exercise and walking. She does extra jobs and bits of work. She does everything. She even helps my husband who is blind. They have been helpful when we have had to switch things around at the last minute if something comes up. They are very helpful with that."
Winnie F.

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