Frequently Asked Questions
Our office is situated in the city of Linwood. We can provide care to adults living in the following areas: Atlantic, Cape May, Cumberland and Salem Counties in New Jersey.
Right at Home Linwood uses several tools to track our caregivers. First, we use daily activity sheets which are filled out by each caregiver and signed by you or your loved one. In addition, we use a combination of Internet-based solutions and telephony systems to verify time and attendance. This allows you to have a written record of services within the home where care is provided and the time in which our caregiver was present in the home. Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.
No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home Atlantic County's services. You choose the services you want, when to start those services and how often those services are used. If you require assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process.
Cost for private duty home care services at Right at Home Linwood can range from $22.95 per hour to $39.95 per hour for specialty 1-hour care services. Also, we require a one-week deposit which is held until the end of services and is 100% refundable at the end of services and invoices are generated weekly. Invoices are due upon the date they are received. Invoices can be received via email, regular mail or both. Every family we serve receives a Custom Care Plan specific to their needs. Several factors help to determine the exact cost, including:
- Number of hours of care per week
- Level of home care services provided
Our home care services are billed on an hourly basis which makes it easy to create a Custom Care Plan for you. To discuss the services your loved one may need, give our local office a call or contact us online.
While Medicare will provide in-home skilled nursing services such as physical therapy, occupational therapy, or wound therapy services, they do not pay for hourly personal care services that Right at Home Linwood provides. Long-Term Care Insurance will typically reimburse for the services provided by Right at Home Linwood and if you complete an Assignment of Benefits form (A.O.B.), we will manage the invoicing and reimbursement process for you. We also support programs like the Veterans Aid and Attendance Program, which is an additional pension benefit paid directly to Veterans and/or surviving spouses who require our services.
We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent. Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.
Referrals come in to our local office from a wide range of organizations, businesses and personnel. Most of our referrals come directly from local rehabilitation centers such as Bacharach Rehabilitation Center and Linwood Care Center. We also receive referrals from other local rehabs and skilled nursing facilities, assisted and independent living communities, geriatric care managers and home health agencies.
Give our office a call, or contact us online. We will arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help. Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter 24 hours or less!