Employer of Choice and Provider of Choice
We care about the satisfaction of our clients and caregivers. We are dedicated to providing the best in-home care, and we are constantly striving to improve. In order to do this, we have hired a company called Home Care Pulse to interview a percentage of our clients and caregivers each month in order to gather feedback. Clients and caregivers receive a call from Home Care Pulse twice a year (no more than once every six months).
We are proud to say we qualified for the 2018 Best of Home Care Award with Home Care Pulse for 2018! We were honored to receive both Best of Home Care® Provider of Choice and Best of Home Care® Employer of Choice. Based on client and caregiver satisfaction ratings, Right at Home has proven that we deliver a high level of quality, professionalism, and expertise in home care. Right at Home is thankful for our amazing office staff, caregivers, and clients who made these awards possible.
What is Home Care Pulse and What Do They Do?
Home Care Pulse is a third-party research company, which means they are able to call our clients and gather feedback without outside influence. By having Home Care Pulse do the interviews for us, our clients and caregivers can give us honest, helpful feedback without feeling pressured.
Our wonderful office staff works hard to ensure our clients needs, as well as our caregivers needs, are being met. Every month, our staff has a meeting to go over our Home Care Pulse reviews. Not only to these reviews help us grow, but our office staff is motivated by the positive comments. Occasionally, there are things we can improve on, but we always receive top scores for "Communication from Provider". Sometimes staffing issues happen, but how we handle those issues is what matters. We have never received any negative feedback regarding communication and customer service, and we are so grateful for that. Our caregivers also provide great feedback regarding our communication. Being referred to as "family" by your caregivers is such an honor.
Here are some of our favorite comments.
"The office staff is absolutely wonderful, they would keep in constant touch with me, they did their very best to help find the right caregiver."
"I would recommend Right at Home to people in a quick minute. If someone needed Right at Home, I would tell them to get with them because they are the best."
"Right at Home's new owner is very compassionate and understanding. When we call them, there is always someone to answer the phone."
"My caregiver is a good match because Right at Home recognizes in my caregiver that she'd fit in with my personality and needs. I think they knew that pretty quickly and that is a good quality for Right at Home to have."
"I feel appreciated as a Right at Home caregiver because they always thank me for the hard work I do and make me feel good. I know I'm doing a good job because I get recognized for it."
"I would always refer someone to work for Right at Home because they are the best company I have worked for."
"Right at Home makes me feel like family. They are really nice and made me feel really comfortable at my first interview. It did not feel like an interview at all."
"Right at Home helps me with everything, even the training, and they are willing to go above and beyond to help me succeed."