A female caregiver talking to an elderly woman in a wheelchair at a flower garden

Our Process

You’ve worked hard to build a wonderful life for yourself and your family. Now you need a little help, but you have no intentions of life being any less extraordinary. We want your experience with us to be just as remarkable. To make sure it is, we developed a unique five-step approach to care.

At each step, our focus is on you. From learning about your wishes and answering your questions to creating a care plan just for you and matching you with the right caregiver, you are our priority. And it doesn’t stop there—we’ll be right there with you throughout the care process giving you and your family the support you need. After all, you’ve worked hard to get here. Let us take the heavy lifting from here.

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1. Develop a Client Care Profile

When you call Right at Home, we start by gathering information on how we can best help you. We’ll ask some questions to get a better understanding of your wishes. Then, we’ll arrange an in-home visit to perform a basic needs and environment assessment as well as answer any questions you may have.

2. Create a Person-Centered Care Plan

Next, we’ll craft a person-centered care plan that is tailored to your needs. The plan incorporates your and your loved one’s history, routines, and preferences in order to create support activities that will provide the most benefit. We will review the care plan with you in detail and modify it as you see fit.

3. Identify the Best Caregiver for You

Allowing someone into your home is a big step. We are honored and grateful that you put your trust in us. So, it’s important that we make the perfect caregiver match. We consider numerous factors such as interests, personalities, and services needed. All caregivers are screened, including background and reference checks. They are also bonded/insured. Of course, your comfort matters the most. If you ever have any concerns, we will work to find you a new caregiver.

4. Deliver Extraordinary Care

We believe every interaction with Right at Home should be extraordinary. Right at Home’s caregivers live our mission and strive to improve the quality of life for those they serve each day. They understand that social connections and personal interactions are key to living a happy life. That’s why they provide more than just quality care—they provide extraordinary experiences.

5. Provide Ongoing Support

Right at Home caregivers keep detailed notes so you know exactly what happened each time they provided service. Supervisory staff also make periodic visits to your loved one’s home to ensure things are going well. And, because your care team is trained to notice and report changes in health or condition, we can quickly adjust care if needed.

How Does Home Care from Right at Home Work?

Some people need assistance until they get back on their feet after an illness or surgery. For others, more continuous assistance is required. Right at Home provides help a few hours per week or 24-hours a day.

When you call our office, we begin asking questions to make sure we understand your needs. Then we develop a Custom Care Plan for your review and approval. Once approved, we work hard to find the right trained, insured and bonded caregiver to meet your specific needs based on our many years of experience. Caregivers are then supervised by members of our team, including Registered Nurses, who ensure the specifics of the Care Plan are being followed.

Ted Bernhardt and Laura standing beside a Right at Home sign outside of the Bedford, MA office

Award Winning Home Care

Right at Home of Boston Northwest is honored to receive the Caring Star award from Caring.com! The Caring Stars award helps seniors and their families find top-rated in-home care agencies and recognizes service excellence in home care, based on consumer ratings and reviews.

Thank you to all of our clients and families who have left us amazing reviews on Caring.com.

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