We are Gail Hanson and Shelby Marshall, owners of Right at Home of Eastern Worcester County, MA since 2007. We believe seniors have the right to age with dignity and independence and are committed to providing top-notch in-home assistance.
2019 Leader in Excellence, Employer of Choice and Provider of Choice Awards
Right at Home Eastern Worcester County has received the 2019 Best of Home Care – Leader in Excellence, Employer of Choice and Provider of Choice from Home Care Pulse. These awards are granted only to the top-ranking home care providers, based on client and caregiver satisfaction scores gathered by Home Care Pulse, an independent satisfaction research firm for home care.
2020 Caring Super Star Award
Right at Home Eastern Worcester County is honored to have received the 2020 Caring Super Star from Caring.com, the fourth year in a row receiving this honor. This represents a dedication to being a top-rated in-home care agency based on client and family reviews and ratings on Caring.com.
The Right Care and the Right Services When and Where You Need Them
Our office offers senior care services in the comfort and familiarity of wherever you and your loved one call home. We offer customized home-based solutions and necessary support so you can remain active and independent in the community. Our Individualized elder care programs change as our clients' needs change. From companionship and help around the house to 24/7 care, we are with you every step of the way.
"We’ve built our reputation on the simple premise of treating every client with dignity and respect and as if he/she is our own Mom or Dad. We are passionate about our personal and hands-on approach to every client relationship. Our team is very ‘solutions-oriented,’ and we believe that every senior should have the option to age in the place of their choice.
We pride ourselves on our standards of care, responsiveness, reliability and thorough communication.”
- Gail Hanson and Shelby Marshall, Owners, Right at Home
In-home care services fall into several categories, including services for those with Special Care Situations caused by numerous medical conditions. We have put together some helpful Care Scenarios to give you an idea of our differing levels of care. If you're looking for more specific information, please contact us at (508)-599-1122.
Our Caregivers and Custom Care Plan
To ensure quality care and customer service, we have implemented leading edge technology services at no charge to you. These include clock in and clock out telephony calls for confirming that the aides fulfill their shifts; a "Family Room" web portal that allows family members to check on schedules, bills, calendars and the shift details of aides from any computer or mobile devices with an internet connection.
Everything we do stems from our mission: "To improve the quality of life for those we serve." To us, our mission is more than words – it is a goal we strive to achieve each day. It is the way we deliver world-class care to our clients. Our mission guides how we run our business and how we treat our caregivers. Our mission is ambitious, and it takes a team filled with the RightPeople to live out that mission each and every day.