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A female caregiver sits across from an elderly female patient, looking at her. They both smile. A female caregiver sits across from an elderly female patient, looking at her. They both smile.

Our People

Right at Home of Westborough, MA is owned and operated by Gail J. Hanson, President/CEO and Shelby Marshall, Senior Vice President, operating in the Eastern Worcester County area. They have built their reputation on the simple premise that everyone should be treated with dignity and respect. They are passionate about their personal approach to every client relationship believe that every senior should have the option to age in the place of their own choice.

Need help right now? Call us any time at

(508) 599-1122

Gail Hanson - President

A Certified Senior Advisor with a passion for service and caregiving, Gail has long served as caregiver for her disabled uncle, who was born prematurely and has a myriad of health issues. She has spent much of her life advocating for and protecting him. Gail also has cared for her parents and grandparents. She is passionate in her role as caregiver; as an advocate for other caregivers, she helps them identify high-quality tools and services to help them excel in their caregiving roles. She approaches every client situation with a “can do” attitude and instills the same in the entire Right at Home team.

Prior to opening Right at Home, Gail served as Director of Information Technology and Computer Operations at various global manufacturing companies, where she oversaw all voice/data network activity, business systems and end-user support.

A result of personal and professional experience, Gail has an unwavering belief that seniors should have a choice in the type of care they receive, where they receive it and who provides it to them. She is motivated by helping families navigate difficult decisions and developing solutions for their loved ones. She is an active advocate for seniors’ safety and well-being and prides herself in providing peace of mind and respite for their families.

Shelby Marshall, CDP - Senior Vice President

Prior to joining Right at Home, Shelby spent 15 years in national health care sales and served in account management leadership positions within the health plan managed markets/managed care sectors. She was accountable for growth and retention of a diverse portfolio of hundreds of commercial health plan accounts, producing $2.5 billion in annual revenue. She successfully led her team to achieve 100% renewal and retention year over year and consistently delivered year over year net new sales growth of 14 percent.

As a caregiver to her own grandmother, who suffered from diabetes, congestive heart failure and arthritis, Shelby provided social visits, housekeeping and personal care. She experienced firsthand the complexity of family caregiving and the time and energy it requires.

Gail Hanson Shelby Marshall Gail Hanson Shelby Marshall

Providing Home Care Services for the Aging Community

Because they have both cared for aging relative with varying degrees of health issues, Gail and Shelby can directly relate to the concerns, frustrations and fears of those who are on the other end of the phone when they call Right at Home for help and support. They are both instrumental in helping family members navigate the complex paperwork and processes that always accompany illness.

Gail and Shelby are very active in their community. Gail’s volunteer work focuses on raising funds for and awareness of Alzheimer’s disease and other dementias. Shelby is President for the Rotary Club of Westborough; current and past Chair of the Rotary Club’s Spring Festival and member of its Board of Directors. Shelby also serves as Co-Chair of Westborough’s Come2Be Dementia Friendly Initiative and is a Trustee of the Westborough Public Library. Shelby is also a Member of the Corridor Nine Chamber of Commerce Board of Directors; Treasurer of Worcester Area Social Workers (WAGS); an active member of her daughter’s school’s Parent Group; a Charlotte Spinney Scholar Community Mentor; and a Northborough Community Reading Day participant. Most recently, Shelby was elected to the Westborough Board of Selectmen.

Between both of them, Gail and Shelby hold three degrees and a certificate. Gail graduated with a Bachelor of Science degree in Health and Physical Education from Bridgewater State College and a Master’s in Business Administration from Northeastern University. Shelby holds a Bachelor of Arts Degree in Political Science from Brown University and a Pre-Med Post-Baccalaureate Certificate from University of Vermont.

Gail and Shelby have been married for and lived in Westborough for 20 years, have a school-aged daughter and two dogs. A mother for the first time at the age of 55, Gail enjoys spending time with her family, friends and dogs. An avid gardener and a MacGyver in her own right, Gail relishes in maintaining two homes.

An entrepreneur at heart, Shelby operated her own lawnmowing business in her Maine neighborhood when she was a child. She also played on two World Championship softball teams and pursued a golf career post-college.

Why Right at Home

Shelby Marshall, Sr. Vice President of Right at Home Westborough, MA, talks about why Right at Home is a good fit for you and your family. With over a decade serving the Eastern Worcester County area, Shelby, along with her partner Gail Hanson (and their incredible team) are able to help seniors age with dignity in their home, wherever their home happens to be. 

We are proud to be able to offer independence to seniors and adults with disabilities, while being able to support families in our community. 

Lori Poisson, LPN, CDP

Director of RightCare Solutions

In her role as Director of RightCare Solutions, Lori is responsible for successfully transitioning clients from facility-based care to home care, fostering a sense of independence for clients to age in place and providing assistance to clients and their families throughout the aging and disease processes. Through a holistic approach, Lori develops customized care solutions for patients to ensure they have the right combination of services to remain safe and healthy at home. She also works with patients’ families to help them understand their role in the caregiving process and to ensure they have the supportive resources they need during that process.


A 25-plus year veteran of home care, Lori began her career with a visiting nurse service as a Certified Nursing Assistant/Home Health Aide (CNA/HHA), caring for patients in nursing homes and assisted living facilities. She found her passion for home care when she was a caregiver for her own mother for more than a decade in her own home. This gave her a unique perspective on how successful one-on-one, home-based care can be for both individuals and their families. It also opened her eyes to the struggles families face while caring for loved ones at home. Lori pursued her nursing degree so that she could provide additional services to those who wished to age in place. She honed her skills in providing individualized care with a personal touch to improve patients’ quality of life and to help them maintain dignity as they age.

Lori received her nursing degree from Baypath in Charlton, MA, and is a Certified Dementia Practitioner through the National Council of Certified Dementia Practitioners. She also holds certifications in Dementia Live and Compassionate Touch training.

A volunteer with The Huntington’s Disease Society of America, Lori lives in Spencer, Massachusetts with her son and German Shephard, Princess.

Jessica Lusek, LPN, CDP

Direct Care Manager


Jessica is a Direct Care Manager and provides skilled nursing care to our clients. She coaches, mentors and trains our Direct Care Professionals in Right at Home’s standards of care and guides them in meeting the unique needs of each client. Prior to her return to Right at Home, Jessica was employed at Kindred Transitional Care and Rehabilitation in Westborough. She was previously a community Flu Clinic Nurse. Jessica returned to home care because it nurtures independence and confidence among clients and it generates peace of mind for family members knowing that their loved one is safe with the one-on-one care they receive.

Jessica graduated from Norwich University with a Bachelor of Science in Business Management and completed the Assabet Valley Practical Nursing Program. She is also a Certified Dementia Practitioner through the National Council of Certified Dementia Practitioners.

She and her husband live in Westborough with their three children. In her spare time, Jessica enjoys scrap booking and rooting for the New England Patriots.

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