Westborough, Mass. - (February 6, 2018) – Right at Home of Eastern Worcester County (RAHEWC) proudly announces that it has been named 2018 Best of Home Care® – Leader in Excellence. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse, the industry leader in measuring quality satisfaction in private duty home care.
The Leader in Excellence Award is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics based on feedback from agency clients and caregivers surveyed by the Home Care Pulse Satisfaction Management Program. RAHEWC is one of only four home care agencies in Massachusetts and one of only 130 agencies nationwide to be recognized for this hard-earned distinction.
As a Leader in Excellence, Right at Home is now ranked among the top four to five percent of home care providers participating in the Home Care Pulse Satisfaction Management Program.
In order to achieve the 2018 Best of Home Care® – Leader in Excellence Right at Home had to first achieve both the 2018 Best of Home Care® – Provider of Choice and Employer of Choice Awards from Home Care Pulse. These awards are granted to top-ranking home care providers, based on client and caregiver satisfaction scores gathered by Home Care Pulse.
“Achieving the Provider of Choice and Employer of Choice distinction is a true testament to the value we place of client and caregiver relationship matching,” said Gail J. Hanson, President, Right at Home.
“These achievements reinforce our commitment to provide an exceptional quality care and service to our clients as well as a positive working experience to our employees. We’d like to extend a warm, heartfelt thank you to our clients, their family members and to our incredible direct care professional caregivers for their feedback and willingness to participate in our quality management program,” Hanson added.
About Right at Home of Eastern Worcester County (RAHEWC): RAHEWC is a private-duty, in-home care and assistance company that provides comprehensive care planning, supervision and clinical care management to older adults. Services range from companionship and transportation to 24-hour care and skilled nursing care. Our RightCare Solutions range from concerns about safety, nutrition and medication compliance to more hands-on, personal care related to incontinence and memory loss or complex issues requiring skilled nursing oversight.
The Westborough office of Right at Home is a locally owned and operated franchise office of Right at Home, LLC and serves 32 communities throughout Eastern Worcester County.
About Home Care Pulse: Home Care Pulse is the home care industry's leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.