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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Right at Home has been operating in Westborough, MA for 14 years.

Right at Home Westborough, MA offers many levels of care to fit your unique situation. Our highly trained and compassionate caregivers can offer personal care, companionship and homemaking services, meal preparation, hospital to home transitions, and even custodial skilled nursing oversight. Our team has specialty experience in Alzheimer/Dementia and Hospice care as well. 

For a full list of our service offerings, please visit our Home Care Services page, or contact our office for more information.

Right at Home Westborough can provide services in the comfort of your loved one’s place of residence – wherever that may be; home, family home, assisted living, memory care living, long term care / nursing home.  We will even provide “sitter” services at the hospital if needed.

We are proud to offer our services in:

Ashland, Auburn, Bellingham, Blackstone, Berlin, Boylston, Douglas, Dudley, Franklin, Grafton, Holliston, Hopedale, Hopkinton, Hudson, Medway, Mendon, Milford, Millbury, Millville, Northborough , North Grafton, North Oxford, Northbridge, Oxford, Shrewsbury, Southborough, South Grafton, Sutton, Upton, Uxbridge, Webster, Westborough, Whitinsville, Worcester

Yes. Right at Home of Westborough, MA is fully insured and bonded.  All caregivers go through an extensive background check process.  More information on the depth of our background check process is provided at the family meeting.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Caregivers are matched by our agency following a family meeting.  At that meeting our care managers talk with client and client family about needs and expectations.  Given the information, we complete a “best match” within our team.  Match is often based upon skills, service schedule and experience. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. At the start of service, and following the family planning meeting, a care team is established based upon the outcome of this meeting.  It often takes up to 2 weeks to finalize a care team (right match, schedule, fit for everyone).  Following the start-up process, the care team in place is a consistent team. We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Our caregivers are responsible to remind clients to take their medications at scheduled times. It is the caregiver responsibility to observe that all meds are taken and then initial the medication log acknowledging the same action. In fact, medication reminders is one of our most requested services. The caregiver is responsible for escalating (call to agency) for any variation. 

Yes, you can change services with a phone call and 24-hour notice to avoid having to pay for all or part of the schedule.  We respectfully ask for a 72-hour (three (3) days) notice to discontinue services.  The notice provides the agency with enough planning time to reassign caregivers to new schedules, preventing loss of weekly wages. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

You can sign up for the ClearCare Family portal (no additional cost) for real time responses and the official start and stop time will be on your weekly invoice. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Main factors that help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, skilled nursing, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

No, not currently. Medicare doesn't pay for the type of hourly personal care service that Right at Home provides. Our services are 100% privately paid by client or client's family. However, we will work with our clients to establish a long-term care insurance (LTC) claim and can provide documentation to insurance companies that could help you obtain the best coverage possible if applicable.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. Our caregivers are our employees and paid weekly by Right at Home through a formal payroll process including income tax and Paid Family Medical Leave withdrawals. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

Right at Home Westborough, MA is serviced by a third-party technology company called Cinch-IT.  Cinch-IT is responsible for our Information Security and Cyber plan. This team supports our firewall protection as well as all our SPAM, Phishing, and secure mail encryption.  All business data is stored in a HIPAA compliant business system called ClearCare and only accessed by authorized user id and password

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give our RightCARE Solutions team a call at (508) 599-1122 x1132 or email us at rightcare@rahewc.com for more information. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide with one of our Nurse Care Managers. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Need help right now? Call us any time at

(508) 599-1122