Right at Home Cedar Rapids, IA is Committed to Providing Quality Home Care
When our clients are happy we know we are doing our job well! Clients who are very satisfied are more likely to continue their loyalty to us and recommend Right at Home to other family members or friends who are in need of home care services. These factors help establish us as a respected company in our community.
We strive every day to provide dependable, high-quality home care to our clients and their families. One way we accomplish this is we answer phone calls 24 hours per day, 7 days per week so there is always an opportunity to request services or discuss a question or concern. Another way we provide high-quality home care is we regularly encourage clients to provide us feedback regarding how we are doing in delivering home care. This begins with the initial assessment as we discuss how we would like the client to feel compatible and comfortable with his or her caregiver.
Clients can feel confident in reporting how they feel about different aspects of our services. We use that feedback to guide how we run our business and how we deliver our services. Customer service calls are made to all of our clients to see how our services are working for them and if there is anything else we could be doing for them. These calls are another way for our clients to provide feedback.
Finally, Right at Home partners with Home Care Pulse, a survey company who contacts a certain number of clients or their family members per month to offer them another way to rate our caregivers, office staff, and overall experience with our company. We receive a monthly report with the results of these surveys and this report provides us another opportunity to follow-up with clients with any concerns or suggestions they may have about Right at Home. We take home care very seriously and we do not underestimate the important role it plays in peoples’ lives. We look forward to serving your needs.
Reviews Help Others Like You Find Our Services
Help Others By Telling Your Home Care Story
Review us on Google
Go to our Google Listing Here and the form will automatically come up. Fill out the number of stars you would rate us and write about your experience, when finished click "Post".
Review us on Caring.com
Go to our Caring.com Page Here. Choose a star rating. If you are not a member, fill out your E-mail address, choose a screen name, and choose your relationship to us.
Review us on Facebook
Visit our Facebook Reviews Page to leave us a review and tell others about your home care experience.
Read what our clients have to say:
"My dad has Alzheimers, so he can be difficult to speak with, but the caregivers from Right at Home really want to talk to him engage with him personally. They also hug him when they come in." -Dwaine
"Right at Home has made my life so much easier as far as helping me get around the stairs and in general. They also
do some housekeeping for me." -George
"The caregivers were able to make sure that he was showered, they helped him get dressed, and what he needed,
they got it for him. They made sure that he was safe." -Jerry
"The caregiver lets us know when things are running low on items and communicates well with us, which we greatly appreciate." -Kely
"They are able to take me to the doctor and help me understand what the doctor is saying. She cleans and helps me organize things." -Dorcas
"Chelsea, my mom's caregiver, takes care of taking her out for toiletries or clothing items. She helps out, doing the things the nursing home can't do." -Shirley
If you or a love one are in need of care, contact us today.