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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (810) 225-4724. We'd be glad to speak with you about your specific family situation.

Right at Home was founded in Omaha, Nebraska, in 1995.

Right at Home Central Michigan provides numerous home care services to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Right at Home Central Michigan provides in-home care services in the following areas:

Brighton, Gregory, Hartland, Howell, Milford, Munith, New Hudson, Pinckney, Pleasant Lake, South Lyon, Stockbridge, Wixom.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home Central Michigan would like to discuss your medication concerns. Give us a call at (810) 225-4724.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, skilled nursing, etc.)
  • Area of the country where services are provided

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact your local office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Spoken from the mouths of those we care for.

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"This company's philosophy of employing people who truly care about their clients was very evident to our family when our parents needed help recently. Everyone - from management on down- was genuinely interested in our parents and their needs. Compassionate and caring, they treated our parents like their own. I am particularly grateful for one of the aides, Mistry, who discovered my father's extremely low blood pressure. This discovery landed him in the ICU for several days. Time was of the essence and we believe the time and care she took resulted in a life saved. RAH was a blessing to us. I HIGHLY recommend them!"

Spoken from the mouths of those we care for.

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"Right at Home is excellent service and help. Thank you for taking the time to get us the help I needed. Val was super. She was like a second daughter. I loved her company and the help she does for me and my pets."

Spoken from the mouths of those we care for.

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"As the person who spends 5 twenty four hour days with my Father in-law Fred Modrak I wanted you to know how much the family appreciates RAH staff member Charlie Kline. Each day she brings energy, enthusiasm, and a bright encouraging outlook to her patient Fred. She is very thorough, detail oriented, and dedicated to the tasks at hand. She creates an environment that Fred responds to very well. Charlie is confident in what she is doing, very safety minded, and provides a wealth of knowledge to all us. We greatly appreciate Charlie's professionalism and her willingness to help all of us with the process of caring for Fred. Charlie is an outstanding representative of RAH. I just wanted you to know. They say that success is in the people who work for you - I hope you have a hundred Charlies."

Spoken from the mouths of those we care for.

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"Excellent caring professional company! High quality people and staff. Very reliable and punctual. Thank you for helping us"

Spoken from the mouths of those we care for.

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"Just a note of thanks for all the care provided to our father, Jim S., over the past year. Ever since he lost his mobility, we were in a quandary as to whether we would be able to provide the care for him necessary to maintain the quality of life that we all so desired. The supplemental assistance provided by Right at Home enabled us to keep Jim in our home without compromising the care that was needed. The care provided by your staff was exemplary. Jim looked forward daily to the conversation and the great company that was provided by Rennie, Emily, Michael and Tanya. They all exhibited great teamwork and as caregivers, provided Dad with the loving care and assurance that his needs were always satisfied. Dad, as well as your staff, will always be remembered in our hearts and prayers. Please do not hesitate to use our name as a reference for any prospective clients. I am recently retired from the healthcare industry and can attest to the competency of your staff and would highly recommend your services without any hesitation Charlie is an outstanding representative of RAH. I just wanted you to know. They say that success is in the people who work for you - I hope you have a hundred Charlies."
Jerry and Linda

Spoken from the mouths of those we care for.

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"Jenny is wonderful for my 94 yr old mother. Jenny is cheerful, kind, efficient, concerned, and encourages my mother to join in daily activity. Jenny communicates with me making good suggestions for improvement (shower chair). I believe Jenny has enhanced my mother's health, safety, and happiness. Thank you for this peace of mind - I live 500+ miles away."
Mary Lee

Spoken from the mouths of those we care for.

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"It is my pleasure to write to you about Diane, our home health aide. As the wife of her client, I am so relieved to know that my husband is in her kind hands when I leave for work. Diane is just the right amount of 'doing' without taking over our home. She lets Mike 'lead' what he wants/needs to do on each of her visits and helps him wholeheartedly. Diane is thoughtful as she carefully watches over Mike. She encourages him while he completes his assigned exercises."

Spoken from the mouths of those we care for.

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"Excellent care and service for my father. The staff was courteous and professional! We highly recommend them. Thank you!"

Spoken from the mouths of those we care for.

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"Great people, great service. My mom was a difficult case and they stuck with her."

Spoken from the mouths of those we care for.

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"Very great service and help for me. I thank my girls for the care and being kind to an old man. Very helpful and professional to work with. On time and reliable to be here for me. Very hard workers and they do cooking too."

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