Meet our Right at Home Team
Eric Hicks - President
I had worked in the Nursing Home industry for 12 years prior to opening my Right at Home Franchise. I decided to open this business for two reasons:
As a manager of market development for a nursing home chain I felt empathy for the families that could no longer provide the care that their family member needed for a multitude of reasons and were forced to send their loved one to a nursing facility. I thought that if I could build a team of caregivers that would allow these elderly people to stay at home longer that it would be better for the person needing care and the family that needed help.
Secondly, my stepmother had a stroke and after 30 days in a rehab facility she was told she would be discharged within the next two days. I made calls to several agencies and they told me that they did not do private pay business and focused on Medicaid only. Another agency told me that it would take two weeks to get her the care I requested. That made me realize this area needed an in-home care agency that focused on recruiting good caregivers and worked hard to ensure they were properly screened and trained.
Charleston Office Staff
Kris Dunham – Operations Manager
Throughout my childhood and professional career, I developed a passion for wanting to serve and help others throughout my community. I had very close relationships with my Grandparents and interacted with the elderly a lot at an early age. That is the reason why shortly after moving from Northern Virginia to West Virginia in early 2012, I joined Right at Home as the Human Resources Manager. Going on my 6th year with the company now, I take pride in knowing that our Agency has a positive impact on the lives in the surrounding communities in which we live.
Tiffany Pettigrew - Care Coordinator
Tiffany has lived in the Charleston area all her life. Tiffany has worked in the Home Health industry over 10 years. She joined the RAH team in 2005 as a caregiver and was promoted in 2009 to a Care Coordinator. Tiffany has a great passion for helping and caring for others. She enjoys what she does and hopes to have a positive impact on everyone she meets.
Terri Mitchell – Care Coordinator
Terri joined the Right at Home team in 2013 as a caregiver. She was promoted to a care coordinator in 2014. She has a very caring attitude and enjoys making sure that our clients get the help they need.
Kathy Rogers - Payroll and Billing
Kathy has been with Right at Home for over ten (10) years. She started as a Staffing Coordinator, now my primary duties are payroll and billing. Prior to working with Right at Home, she worked in third party billing for different companies. For the twelve (12) years prior to moving back to WV in 1997, she worked in personnel as an Employment Specialist and, as a second job in Florida worked as a CNA/Homemaker.
Beth Thomas – Registered Nurse, Clinical Director
She has been a registered nurse for 35 years, working with the senior population for over 20 years. She joined the Right at Home team in 2009. She has worked out in the community most of that time. Her love for the senior population drives her to provide the best care possible to ensure a good quality of life for them. She feels blessed that she can develop long-term relationships with the people that she takes care of. She feels that better care can be provided by building long-term relationships.
Trish Cook- Humana at Home Supervisor
Trish runs our Humana at Home program. She hires, trains, and manages nurses and social workers (referred to as care managers). Prior to joining the Right at Home team in 2016, Trish worked as a care manager for two years.
Angie Harbour – Executive Secretary
Angie joined the Right at Home team with an Associates’ in Business Administration. She is responsible for providing secretarial, clerical, and administrative support, helping ensure efficiency and effectiveness within the Right at Home office.
Beckley/Princeton Office Staff
Teresa Webb - Operations Manager
Teresa has been with Right at Home since the Beckley office opened in 2009. She has a Masters in Health Care Administration as well as a Social Work license. She has a back ground in home health as well as the hospital setting.
"When I first interviewed with Mr. Hicks for the position with Right at Home I was very motivated when I left the interview. I was excited about what Right at Home would bring to Beckley and what It could offer in elder care. This was something that I believed in and was hopeful that we would provide a better quality of life for those we serve. I agreed 100% with the mission statement of Right at Home. I purposed in my mind that I would not hire anyone unless I would send that person into my own parents’ home to provide care. One of the most important aspects of Right at Home is client/caregiver matching. We try to get a good fit with each case and for the most part we do. We know our caregivers and our clients and strive to meet the demands."
Cheri Beck - Recruiting/ Marketing and Customer Service
Cheri is proud to say she handles Marketing and Sales for Right at Home in Beckley and Princeton. Our territory spans Mercer, Raleigh and Fayette Counties in Southern West Virginia. She has been involved in the Home Care industry for over 30 years now in many different areas. From being the Marketing Director for a National Oxygen Company, to helping start and formulate Policy and Procedures for the second and only Nurse owned Home Nursing Agency in Mercer Co.
"I have seen many changes in the Health Care industry over the years but the one thing that has remained the same is the desire for clients to remain in their homes. Right at Home provides the needed help in a professional but compassionate way. I am honored to be part of Right at Home and have been enriched by the folks, over the five plus years I have been with them", says Cheri Beck.
Donna Gibson- Care Manager
Donna joined the Right at Home team in 2015. She has over 25 years in the medical field, and handles scheduling, billing and payroll for the Beckley caregivers and clients.
Tressea Frazier - Registered Nurse
She has been a Case Manager with Right at Home since 2013. Since graduating from Bluefield State College with her nursing degree in 1985, she has practiced in varied areas including Acute Care, Hospice, Long Term Care and Home Health. She is a Certified Nurse Executive through AANAC and a Board-Certified Gerontology Nurse through ANCC. Ms. Frazier also holds a license as a Long-Term Care Administrator.
"I have worked in many different areas of nursing, but I always come back to the geriatric population-that is where my heart is! In my current capacity as an RN Case Manager, I can assist our under-served elderly population in getting the various services they need. It is very rewarding to know that I can help our clients remain safely in their own homes for as long as possible. Sometimes that little bit of assistance can make a tremendous difference, both physically and emotionally. Most folks truly are most happy when right at home!"
Bonnie Abbott – Registered Nurse
Bonnie recently joined the Right at Home team, she previously worked as a Nurse Care Manager for a nursing home. She also has experience working in Veterans care, and Outpatient Surgery. Her responsibilities with Right at Home include managing our WV Aged and Disabled Wavier clients, teaching homemaker and CPR classes.