Chattanooga
(423) 803-2898

FAQs About Right at Home Chattanooga

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren't completely answered, call us. We'll be glad to speak with you about your specific family situation.


Answers to Right at Home Chattanooga FAQs

How long have you been in business?

Right at Home was opened by Ryan Naegele and Bryan Hensley in 2016.

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What kind of home care services do you provide?

Right at Home provides numerous home care services to families in the Southeast Tennessee area. Call our office to complete our Care Assessment to see how we might be able to help your family. To see how we help families just like yours, read our Care Profiles.

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Where do you provide services?

We provide services to the Greater Chattanooga area, including all of Hamilton County and the surrounding Tennessee counties.

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Are your caregivers insured and bonded?

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well-being of our clients, we perform a criminal history background check and then cover each caregiver with general liability and workers' compensation insurance.

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Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. With our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. You will be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

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Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

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Can Right at Home help with medications?

Right at Home can offer medication assistance. Medication assistance includes, but is not limited to, any of the following (per Tennessee State Licensing Requirements and Restrictions):

  1. Loosening the cap on a pill bottle for oral medication
  2. Opening a pill reminder box if the box is filled by the service recipient or authorized representative or licensed medical personnel practicing within the scope of their license
  3. Placing medication within reach of the service recipient
  4. Holding a service recipient’s hand steady to help them with drinking liquid medication
  5. Guiding the service recipient’s hand when the individual is applying eye/ear/nose drops and wiping the excess liquid
  6. Helping with a nasal cannula or mask for oxygen, plugging the machine in and turning it on
  7. Applying non-prescription creams and lotions purchased over-the-counter to external parts of the body

We can always assist in reminding individuals to take their medications. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

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Can I change or discontinue the services my loved one receives?

You can change the amount or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

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How can I verify a shift was completed?

Right at Home uses several tools to track our caregivers. We use a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home where care is provided. And we can provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

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Do I need a physician's authorization for your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

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What are the costs of your home care services?

Every family we serve receives a Custom Care Plan specific to their needs and budget. A couple factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (non-medical, disease specific, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least thirty days notice.

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Are home care services covered by insurance or Medicare?

Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible. We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

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Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Invoicing happens weekly, and you will never need to pay caregivers directly. Additionally, you will never be asked to pay an additional fee directly to any employee.

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How is the privacy of my personal information maintained?

We adhere to all applicable federal and Tennessee state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

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Right at Home care services seems like a good choice. What's the next step?

Give us a call at (423) 803-2898. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

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