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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (423) 803-2898. We'd be glad to speak with you about your specific family situation.

Right at Home Chattanooga was opened by Ryan Naegele and Bryan Hensley in 2016.

Right at Home Chattanooga provides numerous home care services to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Right at Home Chattanooga provides in-home care services in the following areas:

Chattanooga, Hixson, Lookout Mountain, Lupton City, North Chattanooga, North River, Red Bank, Signal Mountain.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home Chattanooga would like to discuss your medication concerns. Give us a call at (423) 803-2898.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (non-medical, disease specific, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact your local office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

No, Right at Home is happy to be able to serve our clients from 1 hour up to 24 hours per day.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Need help right now? Call us any time at

(423) 803-2898

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A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"Right at Home was there to take care of my mother when I needed them most. Without the their loving and experienced caregivers I doubt we could have made it though. Thank you for all you did for my mother and family!!!"
-Bill B. in Ooltewah

Hear What Others Are Saying

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"Right at Home was a God Send! The staff was so accommodating and kind as this was a new season of life for my Dad after hip surgery. We needed someone to to be there to help with the transition from Siskin to home. Again, they provided just the perfect person, Dee! She was a wonderful caregiver to Dad and treated him with respect and went above and beyond to make Dad feel special and cared for. I cannot thank Right Care enough for their professionalism wrapped with tender loving care. We were blessed to be a part of their family. I highly recommend Right at Home!!"
-Brenda L in Hixson

Hear What Others Are Saying

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"Staff are all very helpful. Everyone has been great at communicating and following up. Really nice group of people to work with. You can tell they are doing with that do for the right reasons."
-Kim D. in Ooltewah

Hear What Others Are Saying

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"The agency Provides an aide for 8 hrs. 5 days a week. The staff arrives in uniform on time and follows a prescribed protocol. We have a daily meeting with the aide to look at the schedule for the day and goals. I talk by phone with the office to communicate successfully, goals and needs. the caregivers are wonderful. Agency is extremely responsive and helpful."
-Louis B. in East Brainerd

Hear What Others Are Saying

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"This has been the greatest thing we could have ever found for our family. My mother suffers from Dementia and we needed daily care for her, but did not want to put her in an assisted living facility. We wanted her to remain at her home. When we found Right at Home the caregiving has been incredible. The caregivers that we utilize treat my mother as if she were their own mother. They have a way of calming her when she gets excited or confused. They care for her every need."
-Tony P. in East Brainerd

Hear What Others Are Saying

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"For the past several weeks my Mother, 91, had been going down hill very fast. My family contracted with Right At Home to provide care for my mom. We did not know what to expect. However, the services provided far exceeded our expectations. They came in twice a day to provide care as needed. The evening caretaker spent time getting to know mom and dad, prayed with them and became a really good friend to is all. If you are looking for a caretaker service for your family, We were well pleased from the first meeting to the last day of service! With Right At Home, you will not go wrong!!"
-Wally R. in Hixson

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