Compassionate and Caring
To Improve the Quality of Life for Those We Serve
As a mission-driven organization, we are passionate about serving our clients, our caregivers, and our community. We are dedicated to outstanding customer service, and firmly believe that our exceptional caregivers are the best in the industry. Our highly selective hiring process is only the beginning for members of our care team, with individual mentoring, intensive monthly training opportunities, and robust benefits and advancement opportunities. This level of professionalism shows in the high quality, individualized care we provide our clients, and the collaboration and support we provide our partners in the community.
Heather Lantry, Owner
Having all four grandparents and five living great-grandparents as a young child, I have always been drawn to working with older adults. A Bachelor’s degree in Music Therapy and Master’s degree in Community Counseling led to a successful tenure in hospice care preceding my joining the incredible, service-focused world of Right at Home in 2013. I am passionate about assisting individuals to remain as independent as possible for as long as possible, aging in place with dignity and autonomy, or recuperating from an illness or injury in the comfort of their own home! It is an honor to serve my community as part of the RightCare, Right at Home team. When not supporting the needs of our clients, caregivers, and community, I still enjoy making music, especially with my husband and four children.
Melissa Betancourt, Right Care Manager
Melissa Betancourt, Director of Right Care. I have been with Right at Home for 6 years, and I absolutely Love it! I enjoy helping seniors and the rest of the community, knowing that they can remain at home brings joy to my heart. I graduated from Northwestern College with my license in Medical billing and Coding. I then went back to pursue my bachelors in Health Information Management which I obtained from DeVry University. I have held positions as an Office Manager, Administrative Assistant and supervisor which I enjoyed, but I love providing care. I am also a CNA and LPN. Nursing is my passion. It is a calling for me to help all individuals in their time of need. I love to put smiling faces on people who cannot care for themselves. One of my goals is to continue to provide great care and treat the clients with the utmost respect and dignity they deserve.
I am a mother of 3 boys ages 11, 7 and 2. I have been married for 11 years. In my spare time I love to go to the beach, play basketball, and just enjoy every bit of time with my boys.
Amanda Kelley, LPN, Right Care Nurse Supervisor
I have worked in home care for 8 years, starting out doing skilled nursing visits for a home health agency then transitioning to in-home nursing and even managing a new home care agency for a year. Over the years I have seen many different needs for home care ranging from short term rehabilitation to long term nursing care for chronic conditions as well as weekly visits for whatever needs the client may have. The main thing I have learned throughout all of this is that when a person can continue living in their own home and community with the help of any home care needs they may have, it is truly the most positive environment to maintain and preserve not only their independence but their quality of life.
Mikiya Lashley, CNA, Right Care Supervisor
I am a Christian and was called to serve others. I have been a CNA since 2004, and have worked with a wide range of clients in varying stages of their lives. Being a Right Care Supervisor has allowed me to serve not only the clients and the community, but the caregivers as well. One of my goals for excellent care giving is to always treat clients with the utmost respect and dignity. I enjoy mentoring our professional caregivers in this philosophy. Outside of Right at Home, I enjoy cooking for large groups of people and spending time with my children.
Ana Monterrosa, Right Care Supervisor
Caring for people has always been a passion of mine, which is what brought me to work for Right at Home. I have been working with Right at Home for almost two years. As a caregiver, I enjoy giving my best to our clients, and now as a supervisor, training and mentoring our caregivers to be sure our clients receive the best possible care. In my spare time, I enjoy watching British Mystery shows!
Victoria Tortoriello, CNA, Right Care Supervisor
I have been a CNA for the past 15 years, and with Right at Home for the last 5. My passion has always been to care for other, and I like that Right at Home gives me the opportunity to help seniors remain in their home when they would otherwise be placed in facilities. I especially like that Right at Home allows me to be a part of something great, and to make a difference in the lives of others.
Stephanie Drolett, Director of Nursing
Stephanie has a Bachelor of Science in Nursing from Texas Christian University, an MBA from the University of Illinois at Chicago, and has been a nurse for 22 years.
Stephanie shared her professional background and what led her to Right at Home:
I worked in a doctor's office since high school- first as front office staff doing billing and reception work. In college, I started working part time in the back office and registry at various hospitals as a nurse assistant. As an RN, I worked 7 years on the floor (Med/Surg - Labor/Delivery/Gyne) After my MBA, I worked in medical sales for 12 years at Bayer. I wanted to get back to my nursing roots and 5 years ago, I became a nurse liaison where I could combine my business and nursing experience. During this time, I was exposed to a more aging population and the additional needs people have for their recovery after being discharged from the hospital. Over my last few positions, I have transitioned through various post-acute entities- Long Term Acute Care hospital, to skilled nursing/rehab, and now to home care.
Stephanie came to Right at Home looking for a new challenge and the ability to use both her nursing and business backgrounds. Her short and long-term goals with this position are: to complete the necessary activites/paperwork for JCAHO accreditation; offer a thorough program/training that will prepare our caregivers to offer the best care to our clients; and tosuccessfully implement skilled nursing services to our existing home care agency to betterImprove the Quality of Life of Those We Serve.
Stephanie has beenmarried for 13 years and has 2 children - 8 and 10 years old. In her free time she enjoys spending time with her children, participating in triathlons and other races, and is a member of a book club. She also does various volunteer work in the community and is a committee chair for her children's PTA.
Lily Calder, Director of Marketing
As the daughter of a Hospice Music Therapist, I grew up hearing incredible stories about the impact kind, conscientious care can have on a person's quality of life. While I am not an accomplished musician or registered clinician, as the Director of Marketing for Right at Home I have the opportunity to use my skills to connect people in need with our kind and conscientious caregivers.
With five years experience in Sales and Marketing I know how to identify opportunities for improvement when it comes to a company's processes. When that company happens to be a hospital or skilled nursing facility, the process improvements generally involve improving communication between patients and health professionals, improving the patient's transition home, and helping to ensure patients are able to then stay at home safely, comfortably, and as independently as possible.
Working at Right at Home allows me to help improve these experiences for patients and healthcare professionals alike. I am incredibly grateful to have the opportunity to work in such a rewarding field alongside the very best in the business.
When I'm not driving throughout the North Shore and Chicago in my "mobile office," I enjoy spending time with my family including my handsome husband, my wonderful 3 year old son, and our dumb but delightful black lab, Juno.
Joseph Shaw, Account Executive
I started with Right at Home as a marketing intern. Since completing my Bachelors of Science (?) in Marketing from Northeastern Illinois University, I have joined the team full time as an Account Executive. I find our mission, "to improve the quality of life for those we serve," very meaningful, and value my role acting as a bridge between our community partners and clients aging in place. I have five years of hands on experience caring for seniors and disabled adults, which informs my work with both our community partners and our clients.
Right at Home Owner Heather Lantry
Right at Home Chicago Metro Owner Heather Lantry talks about how their business is about taking care of people in the community, taking care of our friends and neighbors.