Our mission has always been to improve the quality of life for the seniors and adults with disabilities we serve. That means it's always about the people we serve and our dedicated team of caregivers and office members who work tirelessly to care for clients. We live and breathe our mission every day, with the goal of helping you navigate the journey. These are the people who work to bring you and your loved ones the highest caliber of in home care.
Terri Fenno - The impetus for Right at Home of Greater Cincinnati and Northern Kentucky
Terri Fenno was the original founder of the Cincinnati and Northern Kentucky businesses. Hers is a story of learning the private duty business from a bedside perspective.
In 2001 Terri Fenno, having been diagnosed with stage 2 breast cancer, began the battle to beat cancer that entailed a double mastectomy, chemo treatments, and reconstructive surgeries. It was “messy” trying to manage a household with two children under the age of 4, and an absent husband, Tony, who worked weekly in New Jersey and was only home on weekends. To help out, private duty care was hired, to initially assist Terri around the house post op, and then later as chemo treatments resulted in debilitating nausea.
It was during this period that Terri saw the HUGE value that just a LITTLE care brings to those that are incapacitated by age and/or illness.
Later in 2004 – with kids now in school – Terri possessed a strong desire to help others better their lives and was looking to put cancer in the rear-view mirror. It was then that she found Right at Home; the relationship that developed between the Fenno’s and Right at Home was essential for developing a quality home care company.
Terri worked diligently with families, referral sources and caregivers and grew Right at Home in both Cincinnati and Northern Kentucky. The realization that people’s lives are being improved by Right at Home’s in-home care, is a focal point for the Fenno’s.
Upon the sale of his NJ-based contract pharma company, Tony began helping Terri in the Right at Home business in 2013. Since the time he joined the Right at Home team, Tony’s roles and responsibilities of the business have grown. Today he manages all day-to-day activities with the help of a seasoned home care team. Tony is inspired every day by the individuals that Right at Home is privileged to serve. His desire to work with seniors to provide a better life for them has driven him to work with organizations like Disabled American Veterans, the Parkinson’s Support Group, the Alzheimer’s Association, the Association for the Professionals in Aging, and the Hyde Park Center for Older Adults.
Tony fosters what the future holds for Right at Home, given the time spent the in the Greater Cincinnati and Northern Kentucky community. With a positive culture instilled in RAH, Tony’s future vision for in home care is one centered around a professional caregiver team supported by a seasoned and mature office staff.
When Tony is not at Right at Home, you might find him working about the yard or traveling to interesting places.
Karena started her nursing career at Fort Hamilton. While at Fort Hamilton Hospital, she was nominated for 2012 Nominee for the Ohio Hospital Association -Albert E Dyckes Health Care Worker of the year award, for being a role model inspiration to all of Ohio’s 275,00 hospital employees. Karena started her career on med surge floor then later transferred to the wound center. While at the wound center, she earned her certificate for the hyperbaric oxygen chambers at Ohio State in 2008. Karena was recognized at Fort Hamilton Hospital for being a valuable member of wound center team. She is unfailingly kind and compassionate in every encounter with patients, families and staff. She leads others by her actions, a role model of what an excellent nurse should be. Karena was a Care Manager for Colonial at Home for over 6 years. She provided care management for clients of the elderly, including completing assessments to determine client’s needs, developing service plans, making collateral needs, coordinating services and ongoing clients status, conducting client visits including in- home and/or facilities.
In Karena’s spare time, she enjoys spending time with her family that includes her husband, three children, and five grandchildren. She also enjoys traveling, attending church and playing music with her family.
Internal Sales and Quality Assurance
Jessica began her career in nursing in 2008. Her experience was focused in geriatrics and mental health. She became the Director of Nursing/Interim Executive Director at an Assisted Living community until coming to Right at Home to be a Clinical Liaison in 2021. In her free time, she enjoys spending time with her family and two pugs and serving the community.”
Kara Byrnside is a Speech Language Pathologist of 25 years who has worked in geriatric healthcare for most of her career. Kara has worked as a clinical liaison and speech-language pathologist in skilled healthcare and is excited to take her skillsets and passion to non-medical/private duty caregiving. She has a Master’s degree in Communication Disorders and her passion and focus has been to improve the lives of people living with cognitive impairment including Dementia. With her passion for education, improving client quality of life, allowing people to age in place and make meaningful connections she is driven to make a significant impact on the lives of Right at Home clients. She is excited to add an education component to her role so that our caregivers and families feel confident in the care we provide.
Kara lives in Anderson Township and has been in Cincinnati since 1984. She graduated from Turpin High School, received her BS at Bowling Green State University and MA at Southeast Missouri State University. Kara is married to her high school sweetheart, Jim, and they have two wonderful children, Alyssa and William. In her spare time, she enjoys watching her son play football and lacrosse, time with her 3 dogs, vacations to the beach and “reading” audiobooks. When you meet Kara ask her about fostering connections with people and how that fills her cup.
Diana has been with Right at Home for 5 years. She started as a scheduler, was promoted to Office Manager and now is our Community Liaison. Her responsibilities include connecting with our clients, caregivers and partners out in the community.
Diana has more than 39 years experience in customer service. Diana's experience includes 22 years in broadcast sales, 2 years with American Airlines as a corporate reservation specialist, 3 years with a home inspection company working as a state licensed Radon inspector before finding her passion with home care. She has spent the last 12 years assisting with the needs of the elderly. Her passion for allowing seniors to age in their homes is at the forefront when selecting caregivers to assist seniors. She loves talking to the elderly and values their insight and life experiences.
Diana is the mother of three and grandmother of 5. Her oldest Dan is a fire fighter for Norwood, Her daughter Kristen is assistant director of a daycare and her youngest Nick currently works as a pharmacy tech for CVS.
In her spare time she loves gardening, reading, cooking and spending time with her family.
Billing and Payroll
Karen has more than 30 years’ experience in Home Care. Karen has a passion for taking care of our clients, especially in their time of need. This experience includes scheduling, recruitment, customer satisfaction, billing/payroll administration and Operations Management.
Karen’s career in Home Care started in 1993 with MJ Nursing Registry where she worked until 2009 at which time, she merged with the company to Home Care by Black Stone. In 2017, Karen joined Right at Home and continues her journey to provide excellent care to all we serve.
In her spare time, she loves spending time with her family and friends.
Brian has been with Right At Home since January of 2023. He has been in the Healthcare and Customer Excellence field since 2004. He has a passion for building relationships and assisting others in personal development. Brian has an amazing wife two G.O.A.T young adults and a phenomenal grandson. He enjoys boardgames, chess, a great meal, and time with family.“
If you look up "helpful" in the dictionary, a photo of Brandy Keith may just appear! Brandy is a Care Coordinator for Right at Home. She and the Right at Home team go the extra mile to make sure clients get the assistance they require.
"Helping seniors stay in their homes is what keeps me charged up," says Brandy. "I love interacting with our elderly clients because they are so very gracious and happy for all we do for them." Brandy has been with Right at home for a year. Previous to joining the Right at Home team, Brandy yields over 15 years of experience in the industry, while working for another home care agency. Prior to that, Brandy worked for a pharmaceutical company, where her specialty was Medicare Part D. Although her job now doesn't require knowledge in that field, she is happy to field questions about this prescription drug plan. "I'd like our clients to know that they can call me at any time with any questions".
Brandy and her husband enjoy all the activities in which their three children, a 13-year-old son and daughters that are 10 and 3, participate. She takes time out for herself to play softball, but says, "I'm basically a family person, running around with my kids.