Terri Fenno - The impetus for Right at Home of Greater Cincinnati and Northern Kentucky
Terri Fenno was the original founder of the Cincinnati and Northern Kentucky businesses. Hers is a story of learning the private duty business from a bedside perspective.
In 2001 Terri Fenno, having been diagnosed with stage 2 breast cancer, began the battle to beat cancer that entailed a double mastectomy, chemo treatments, and reconstructive surgeries. It was “messy” trying to manage a household with two children under the age of 4, and an absent husband, Tony, who worked weekly in New Jersey and was only home on weekends. To help out, private duty care was hired, to initially assist Terri around the house post op, and then later as chemo treatments resulted in debilitating nausea.
It was during this period that Terri saw the HUGE value that just a LITTLE care brings to those that are incapacitated by age and/or illness.
Later in 2004 – with kids now in school – Terri possessed a strong desire to help others better their lives and was looking to put cancer in the rear-view mirror. It was then that she found Right at Home; the relationship that developed between the Fenno’s and Right at Home was essential for developing a quality home care company.
Terri worked diligently with families, referral sources and caregivers and grew Right at Home in both Cincinnati and Northern Kentucky. The realization that people’s lives are being improved by Right at Home’s in-home care, is a focal point for the Fenno’s.
Tony Fenno - Owner/Administrator
Upon the sale of his NJ-based contract pharma company, Tony began helping Terri in the Right at Home business in 2013. Since the time he joined the Right at Home team, Tony’s roles and responsibilities of the business have grown. Today he manages all day-to-day activities with the help of a seasoned home care team. Tony is inspired every day by the individuals that Right at Home is privileged to serve. His desire to work with seniors to provide a better life for them has driven him to work with organizations like Disabled American Veterans, the Parkinson’s Support Group, the Alzheimer’s Association, the Association for the Professionals in Aging, and the Hyde Park Center for Older Adults.
Tony fosters what the future holds for Right at Home, given the time spent the in the Greater Cincinnati and Northern Kentucky community. With a positive culture instilled in RAH, Tony’s future vision for in home care is one centered around a professional caregiver team supported by a seasoned and mature office staff.
When Tony is not at Right at Home, you might find him working about the yard or traveling to interesting places.
Valorie Frantz - Director of Operations/RN/Director of Nursing
Valorie Frantz comes to Right at Home of Greater Cincinnati and Northern Kentucky having a wealth of experience in the healthcare industry. Early in her career Valorie was a Territory Sales Manager for Schering Plough Pharmaceuticals. When her daughter was in high school, Valorie decided to return to school to pursue a nursing degree. Upon graduation Valorie began her new career as a floor nurse for PPCR in Toledo, Ohio. From that initial assignment, Valorie assumed roles of greater responsibility such as – Unit Manager of a 48 bed skilled nursing unit; Care Transition Coordinator of an Ohio-based, home health nursing agency; and most recently, as the Health and Wellness Director for a Kentucky-based, 110 bed personal care facility.
As Right at Home’s Director of Operations and Director of Nursing, Valorie manages a staff to include an Assistant Director of Nursing, a team of Care Coordinators and Care Managers, and the Community Liaisons.
Valorie is licensed in Ohio and Kentucky. She is very involved with all RAH clients. She does nursing assessments; supervisory visits; teaching/orientation/training; on call; and all things clinical. Valorie also is a Teepa Snow Certified Dementia Trainer, and regularly trains Right at Home caregivers on the proper practices for caring for those with dementia and Alzheimer’s.
When not working for RAH Valorie enjoys spending time with her young adult daughter, who is a newly-minted RN and an officer in the US Army. Valorie’s hobbies include boating, brewing beer and making wine. And nothing beats time spent with her friends at her cottages in Norvell, MI and Jellico, TN.
Michelle - Assistant Director of Nursing/Quality Liaison
Michelle joined the Right at Home of Greater Cincinnati and Northern Kentucky team as the Assistant Director of Nursing/Clinical Liaison in November of 2020.
Michelle earned her LPN in 1996 and earned her RN degree in 2002. Prior to that, she was a certified nursing assistant for 3 years. Michelle has spent her entire career focused on caring for and assisting the elderly.
Michelle spent the first 13 years of her career in a skilled nursing/rehab setting. While there, she did everything from caregiver to Director of Nursing. The next 13 years were spent providing skilled home health services throughout the greater Cincinnati area. This past year, Michelle worked in a rehab facility as the Discharge Case Manager. Michelle understands the importance of finding the right resources for clients to age in place.
Michelle has been married for 18 years and has 2 teenage children, a boy and a girl. In her free time, she enjoys spending time with her husband and children, reading, making crafts and cooking
Diana - Community Liaison
Diana has been with Right at Home for 5 years. She started as a scheduler, was promoted to Office Manager and now is our Community Liaison. Her responsibilities include connecting with our clients, caregivers and partners out in the community.
Diana has more than 39 years experience in customer service. Diana's experience includes 22 years in broadcast sales, 2 years with American Airlines as a corporate reservation specialist, 3 years with a home inspection company working as a state licensed Radon inspector before finding her passion with home care. She has spent the last 12 years assisting with the needs of the elderly. Her passion for allowing seniors to age in their homes is at the forefront when selecting caregivers to assist seniors. She loves talking to the elderly and values their insight and life experiences.
Diana is the mother of three and grandmother of 5. Her oldest Dan is a fire fighter for Norwood, Her daughter Kristen is assistant director of a daycare and her youngest Nick currently works as a pharmacy tech for CVS.
In her spare time she loves gardening, reading, cooking and spending time with her family.
Karen - Director of Administrative Services
Karen is the Director of Administrative Services for Right at Home.
Karen’s responsibilities include health insurance management, 401K administration, purchasing, accounts payable and accounts receivable, general accounting, and payroll/billing.
Karen began her career in Home Care in 1993 at MJ Nursing Registry which later transitioned to Blackstone. She started working as a caregiver in the field and after a couple of years transitioned into the office as a scheduler. She continued to learn the Home Care Industry and moved into the Office Manager Position, responsible for overseeing daily operations of a non-skilled home care division including the counties of Hamilton, Butler, Clermont, Warren, and Clinton. Supervise scheduling, recruitment, customer satisfaction, complaint resolution and all other pertinent aspects of day-to-day operations.
Karen enjoys spending time with her grown adult children whenever possible. She and her husband both enjoy the hobby of buying and running enhanced off-road vehicles. An expensive pastime.
Angel - Care Coordinator / DD Program Manager
I’ve worked for Right at Home for over 4 years and I have a 15 year career providing and managing care services to seniors and those with developmental disabilities. This is my passion, and I take it seriously. I feel blessed to have a great support infrastructure that includes my Right at Home team members, health professionals, and even my clients.
The reason I do what I do is because I want my clients to be treated just like everyone else, I want to be a voice when they can’t advocate for themselves, I want to make a difference in their life and help give them a better quality of life…
Having grown up in Cincinnati, I attended Princeton High School. After graduating, I attended Cincinnati State to study Cardiovascular Sonography. The interest of this came from the curiosity created by my grandfather’s stroke and paralysis.
Though my work at Right at Home occupies most of my waking hours, I keep my family a priority. Together we travel, cook, explore the outdoors - particularly anything on the water. And I cannot forget to say that I’m an avid Buckeye – The Ohio State University!
Jessica - Care Coordinator
Prior to an office setting, Jessica was a full time Caregiver in the workforce, as well as within her family life. Jessica worked extensively in facilities, providing quality care for residents with various needs ranging from Assisted Living, to full care clients living with Dementia/Alzheimer’s, to becoming a Right at Home Home Health Aide.
Jessica remained a Right at Home caregiver for 5 years and because of her proven qualities, she was promoted to Care Coordinator.
In her free time, Jessica enjoys spending time with her two children, creating art, and listening to music.