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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office at (513) 321-4444. We'd be glad to speak with you about your specific family situation.

Right at Home has been serving the Cincinnati area since 2004. Right at Home was founded in Omaha, Nebraska, in 1995.

Right at Home provides numerous home care services across the country to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Our Right at Home Cincinatti office provides services in the following areas: Addyston, Arlington, Blue Ash, Brentwood, Bridgetown, Cincinnati, Cleves, Cold Spring, Covedale, Covington, Crestview Hills, Deer Park, Delhi, Delhi Hills, Dent, Edgewood, Elmwood Place, Elsmere, Evendale, Fairfax, Fairfield, Finneytown, Florence, Forestville, Forrest Park, Fort Thomas, Fort Wright, Glendale, Golf Manor, Greenhills, Groesbeck, Hamilton, Hamilton Township, Heights, Highland Heights, Indian Hill, Indian Springs, Kenwood, Kings Island, Kings Mills, Latonia Lakes, Lebanon, Liberty Township, Lincoln Heights, Lindenwald, Loveland, Mack, Madeira, Maineville, Marlemont, Mason, Miami Heights, Monroe, Montgomery, Morrow, Mount Healthy, Newton, North Bend, North College Hill, Norwood, Okeana, Oregonia, Oxford, Pleasant Ridge, Rossville, Sharonville, Sherwood Village, Silverton, Somerville, South Lebanon, St Bernard, Symmes TWP, Taylor Mill, Terrace Park, Trenton, Turpin Hills, Union, Villa Hills, Village of Indian Springs, West Chester, White Oak

Our local Ohio office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Our caregivers can always assist in reminding individuals to take their medications. In fact, medication reminders is one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, disease specific, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact our office at (513) 321-4444. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Need help right now? Call us any time at

(513) 321-4444

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A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

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"You have all done a simply marvelous job helping my mom. Details of her medical appointment yesterday are below. Our family are very grateful to you!" [I was delighted to go to your mother’s cardiology appointment with her on behalf of CareLink this morning to see Dr. George. I arrived at the same time as Jane along with her aide Kristen. During our time in the waiting area, Kristen brought along snacks and fed Jane peach yogurt. Jane had a nice appetite. Kristen was very attentive to her and had her sitting up nice and straight in her wheelchair. She gave the Nursing Home nurse's notes to the office nurse. - Cardiology Nurse]"
Stephen in Mason, Ohio

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"First, I would like to thank your agency and especially Justin for helping us out in our time of need with such short notice. Justin was wonderful and made things move much smoother than they would have without him, he was able to talk to Don and keep him calm, and was great help when the ambulance and police came. If he was not there I think things would not have gone smoothly at all. Justin went above his duty coming in to help even though he had just worked a shift and he initially said he could only stay until 8, but rearranged his schedule so he could stay longer so we could get Don to the hospital without incident. So, thank him for us. Right now, Don is in the hospital today and the plan is to have him discharged to assisted living for a little while. We will be in contact soon when things get settled in, to possibly do some caregiver visits so Don can do his running or other activities."
Stephanie in Cincinnati, Ohio

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"Sarah, both Bunny and I want to thank you for putting up with me for the past several weeks. We truly appreciate it. "

Bob in Kentucky

 

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"Tony, may the spirit of the risen Christ live within you now and always. Have a blessed Easter. This is way past due but I hope you will accept it in the spirit of gratitude that is give. Our brothers are grateful for the care Valorie and the Right at Home caregivers gave to brother James in November and December. We were very delighted with all that was done for him. Brother James appreciates now being around folks his own age. The care at Carnell Manor is terrific unfortunately he now has heart issues the Alzheimer’s and dementia he’s trying to make the best of “things.” God bless you and all who work with you. May you have a grand Easter."
Brother Ed in Covington, KY

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"My dad is flourishing, looking well, and getting great care from Barb, so massive kudos there. He has put on weight and really likes Barb."
Client in Cincinnati, Ohio

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"Steve was amazed when he came home and Lydia was happy and relaxed as he has ever seen her. Mike said that every aide we have sent has been wonderful but the fact that we amazed Steve is a big deal! I thanked Felicia and told her as much. Wanted to share."
Client in Cincinnati, Ohio

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"I just want to take the time say I to say thank you for showing such exemplary work. Mary, you are a such great aide. You have the best heart for the job. You are a hard worker and vert dedicated to taking care of the clients."
Client in Cincinnati, Ohio

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"Right at Home makes sure that the job gets done. The services from Right at Home make it easier on the family because there is someone else to depend on. Without Right at Home, it would be up to us to do everything that my mom needs."
Duane

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"Right at Home is very accommodating, even at the last minute. They do magic and they manage to do whatever I need done. Right at Home has made life easier for me by accommodating me without much fuss. I have particular hours that are strange, and they accommodate exactly what I need."

Francoise

 

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"With many thanks to you for your kindness, Thank all of you so much for the wonderful chimes. We really loved having you for a caregiving agency. You’re all terrific!"
Jan Abe and Robin in Cincinnati, Ohio

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"I had a wonderful visit with your mother today, she was in terrific spirits, she was entertaining several of her friends, residents, and staff members in the great room. Marna was her caregiver today, she is always so good with Jane by keeping her engaged with others, reminiscing, etc.. Jane was talking about Joe getting remarried and telling us about her wedding. Many here tell me how much they like her caregiver and how well she works with your mother. I will let Valorie know. Jane has been talkative all day, she was beaming, smiling, telling jokes."
Laura in Mason, Ohio

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"My mother has been using in-home caregivers through Right at Home for approximately one year. We have been very satisfied with the caregivers that have been sent to help care for Mom. We are comfortable knowing that she is in good hands."
Mary

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"I would tell a friend that the caregivers from Right at Home are reliable, come on time, and leave when I ask. I am 85 years old and am on oxygen 24/7. I have to do a lot of exercise because I hurt. I am pleased with the way that Right at Home performs its services."

Pat

 

Hear What Others Are Saying

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"I had a wonderful visit with your mother today, she was in terrific spirits, she was entertaining several of her friends, residents, and staff members in the great room. Marna was her caregiver today, she is always so good with Jane by keeping her engaged with others, reminiscing, etc.. Jane was talking about Joe getting remarried and telling us about her wedding. Many here tell me how much they like her caregiver and how well she works with your mother. I will let Valorie know. Jane has been talkative all day, she was beaming, smiling, telling jokes."
Sandy in Cincinnati, Ohio

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"Dear Justin, thank you so much for putting your own life and plans on hold on Sunday to come help with my dad. Without you I am sure things wouldn’t have gone so smoothly. We are so grateful to you. Thanks again."
Tjeong in Covington, KY

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