Cleveland, OH
(440) 842-2787

FAQs About Right at Home

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren't completely answered, call us. We'll be glad to speak with you about your specific family situation.


FAQs About Right at Home

How long have you been in business?

Right at Home in Middleburg Heights was established in 2015.

What kind of home care services do you provide?

Right at Home Middleburg Heights provides personal and homemaker companion services to families living in the southwest suburbs of Cleveland. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care testimonials. 

Where do you provide services?

Our local office provides services in the following areas: Berea, Brecksville, Broadview Heights, Brooklyn Heights, Brookpark, Cleveland, Columbia Station, Independence, Middleburg Heights, North Royalton, Olmsted Falls, Parma, Seven Hills, Strongsville

Our local Ohio office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Are your caregivers insured and bonded?

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well being of our clients, we perform a criminal history and registry background check on all caregivers and staff. In addition, we cover each caregiver with general liability and workers' compensation insurance.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. To provide confidence in our caregiver matching process, we will always introduce the caregiver to a client before starting service to insure a good compatibility match between caregiver and client. 

Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

We also provide backup caregivers in case the primary caregiver is sick or unable to make the shift. 

Can Right at Home help with medications?

Our Right at Home office provides medication reminders to clients. We cannot administer medications.

Can I change or discontinue the services my loved one receives?

You can change the number or type of service we provide your loved one whenever it is necessary by calling our office in Middleburg Heights. We understand the care situation can quickly change, so we are as flexible as possible with your loved one's care. You are never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion by making a phone call to our office.

How can I verify a shift was completed?

Right at Home Middleburg Heights uses a phone application that links the caregiver's phone to the client's phone within 100 meters. This allows accurate tracking of clocking in and out to the nearest minute. If the caregivers are more than 7 minutes late in clocking in or out, the office staff receives a text message, which facilitates follow-up with caregiver and client. This provides a combination of Internet-based solutions to verify time and attendance. This allows all parties to have a written record of services within the home where care is provided. This also provides a medium for written verification at any time. 

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent. 

Do I need a physician's authorization for your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your home care services?

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care required per day and per week
  • Level of home care services received (non-medical personal care, disease specific, homemaker companion care, etc.)

Our home care services are typically billed on an hourly or per visit basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We will set up an in-home safety assessment consultation, which is no charge, to begin discussing a Customized Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without prior written notice.

Are home care services covered by insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides.

Medicaid does not pay for our services. 

Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies who either fully reimburse or partially reimburse for home healthcare. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts, pensions, and long term care insurance.

We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Right at Home care services seems like a good choice. What's the next step?

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we will begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a few days.

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