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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office at (440) 842-2787. We'd be glad to speak with you about your specific family situation.

Right at Home in Middleburg Heights was established in 2015. Right at Home was founded in Omaha, Nebraska, in 1995.

Right at Home Middleburg Heights provides personal and homemaker companion services to families living in the southwest suburbs of Cleveland. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care testimonials.  

Our local office provides services in the following areas: Berea, Brecksville, Broadview Heights, Brooklyn Heights, Brookpark, Cleveland, Columbia Station, Independence, Middleburg Heights, North Royalton, Olmsted Falls, Parma, Seven Hills, Strongsville

Our local Ohio office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

We also provide backup caregivers in case the primary caregiver is sick or unable to make the shift.

Our Right at Home office provides medication reminders to clients. We cannot administer medications.

You can change the number or type of service we provide your loved one whenever it is necessary by calling our office in Middleburg Heights. We understand the care situation can quickly change, so we are as flexible as possible with your loved one's care. You are never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion by making a phone call to our office. You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home Middleburg Heights uses a phone application that links the caregiver's phone to the client's phone within 100 meters. This allows accurate tracking of clocking in and out to the nearest minute. If the caregivers are more than 7 minutes late in clocking in or out, the office staff receives a text message, which facilitates follow-up with caregiver and client. This provides a combination of Internet-based solutions to verify time and attendance. This allows all parties to have a written record of services within the home where care is provided. This also provides a medium for written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.

Our home care services are typically billed on an hourly basis. Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information about the median monthly cost of care in the U.S., as well as programs that can help pay for the service.

To discuss the exact rates for the services you may need, contact our local office.

Medicare Parts A and B do not pay for ongoing assistance with the activities of daily living (called “custodial care” in the exclusions of Medicare plans). Medicare Advantage (also called “Part C”) may cover some services in the home (referred to as “in-home support”). To understand the benefits of Medicare, visit www.medicare.gov.

Long-term care insurance (depending on the policy and the plan of care) may assist in paying for a variety of home-based and facility care services.

Did you know there are several funding options available to help pay for in-home care? Right at Home offers a free download of our Ways To Pay for In-Home Senior Care Guide that gives information on these programs.

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With Right at Home, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you'll never be asked to pay an additional fee to any employee.

Understanding all of the options for in-home care and how to pay for it can be confusing, especially at a time of stress and concern for a loved one. Right at Home is here to help. We’ve cared for thousands of families just like yours. There are a variety of ways to pay for in-home care. Right at Home offers a free download of our Ways to Pay for In-Home Senior Care Guide that gives information about the programs that can help pay for the service.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"We have been exceptionally pleased with the services provided by Right at Home ... They have provided education-based care to a loved one with advancing dementia with dignity and respect."
Michelle, Client's Family Member, Right at Home Clemson, South Carolina

Hear What Others Are Saying

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"The caregivers are so nice ... They just help us with anything we need. The office staff is also great. I appreciate that they always return phone calls timely."
Donna, Client's Family Member, Right at Home Tulsa East and West, Oklahoma

Hear What Others Are Saying

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"These caregivers make it possible for my husband and I to stay in our home. I'm so thankful for Right at Home and their caregivers."
Norma, Client, Right at Home Norfolk, Nebraska

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