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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office at (216) 752-2222. We'd be glad to speak with you about your specific family situation.

Yes, we can provide 24/7 care for our clients. 

Our owner is a Veteran of the United States Marine Corps and Navy, and a number of our clients are Vets as well, however we do not have a contract with the VA.

We are frequently asked to provide short-term respite care for our clients and are happy when our professional caregivers can take some of the stress off the shoulders off our elderly neighbors and their families.

We are very selective with our hiring, and only hire reliable trustworthy professionals who we'd be happy to have serving our parents in our home. They undergo an extensive screening and training process and are licensed, bonded/insured, and supervised. Also, our caregiving employees have experience and training in assisting our clients who have cognitive challenges or are coping with Alzheimer's. 

We have no minimum hours and do not up-charge for personal care or evening and weekend shifts.

We can respectfully assist with bathing, toileting, dressing, and grooming as well as light housekeeping, and transport.

Our private-duty aides are familiar with redirecting the behaviors that sometimes accompany Alzheimer's and work to improve the quality of life of our clients.

We are a Cleveland Clinic preferred vendor, and active members of EPO (Eldercare Professionals of Ohio), ASNE (Aging Services Network East), UHB (UH Bedford Medical Center Senior Network), PNG (Professional Eldercare Network Group), and the local Parkinson's and Alzheimer's foundations.

Right at Home has been serving the Cleveland and Chagrin Falls communities since 2014. Right at Home was founded in Omaha, Nebraska, in 1995.

Right at Home provides numerous home care services across the country to families just like yours. We have a full list of services available. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Our Right at Home Cleveland and Chagrin Falls office provides services in the following areas: Auburn Township, Bainbridge, Beachwood, Bedford, Bedford Heights, Bentleyville, Chagrin Falls, Cleveland, Cleveland Heights, East Cleveland, Gates, Greater Cleveland Area, Highland Heights, Highland Hills, Hunting Valley, Lyndhurst, Maple Heights, Mayfield, Mayfield Heights, Mayfield Village, Mills, Moreland Hills, North Randall, Oakwood, Pepper Pike, Richmond Heights, Shaker Heights, Solon, South Euclid, University Heights, Walton hills, Warrensville Heights, Woodmere

Our local Ohio office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Our caregivers can always assist in reminding individuals to take their medications. In fact, medication reminders is one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, skilled nursing, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact our office at (216) 752-2222. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Need help right now? Call us any time at

(216) 752-2222

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A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"We have never used a homecare aide before, but a situation was going on that really was getting to be too much for me as caregiver for both my mom and my dad. When I called Right at Home, they came over that same day to assess the situation. The aide who helped us was very responsive and helpful and soon had everything running like a well-oiled machine. She did exercises with my mother, helped her to shower, and made sure my mom was eating her lunch and drinking enough. Dad and mom really enjoy her visits. The entire experience from the great service provided by the caregiver and the office staff support was a very stress-free, easy, and helpful process. Last but not least, it seemed to me to be very affordable for such a high quality of care."
Beverly

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"Anita visits with me for fellowship four out of five days. I was feeling low about my health and she helped ‘pick me up’ with her enthusiasm and laughter. She challenges me and helps me gain perspective. Today, we’re going together to a support group. On the fifth day, Gail comes to my house. She is a retired nurse and super knowledgeable about this disease and keeps me on track. Without them I’d be stuck at home feeling blue. Together we fight Parkinsonism."
Right at Home client

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"Right at Home is very convenient. My father's caregiver arranges his appointments and takes him to the doctor. She is kind and responsible. Shalon steps to look in on him and Elise is terrific to work with. I have no suggestion to improve the service that they offer."

Anne

 

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"Shalom and the staff have been dependable and caring. The staff works well with our employees to give the best care to our residents. Shalom also volunteers storytelling, music and meditation."

Charlotte

 

 

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"Everything is fine. The help is on time and does everything that needs to be done. Taking care of my pets and helping with them. I would recommend them"

Deanne

 

 

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"We had a good fit with the caregiver. She was a perfect fit for us. Shelly understands what we need and picked up on where everything is in the kitchen quickly. Communication between us is excellent. She is a real winner. I feel she is someone to look forward to seeing again."

Dr. Abe C

 

 

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"I can’t say enough good things about Right at Home. My blind wheelchair-bound father found himself in the hospital without even the ability to get himself a sip of water. The Right at Home caregivers were there for him, helping with the little things and advocating on his behalf with the big things. An aide rode back with him and stayed with him at home while he recovered. I highly recommend this service."

Dr. L

 

 

 

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"Shalom came to meet us and has a way of asking "how can I help" without any pressure. My parents were reluctant to allow anyone in their home. It was like Shalom gave them a bite of a chocolate chip cookie, he is sweet and they took a bite and asked for more service. Now Mom loves it and can't imagine not having La Tosha in their home. We appreciate you."

John

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"Your ladies are all accommodating and well-trained. They'll do anything you ask. Lashen took me to the hairdresser and market. She makes great pot roast in the crock pot. It just falls and melts in your mouth with onions and potatoes."

Kathleen

 

 

 

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"I like that Right at Home is able to provide a caregiver for my mother who has Alzheimer's. She needs constant reminders on what she needs to do on a daily basis. We needed to make sure that she was eating and drinking enough each day."

Ken R

 

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"My caregiver is so compassionate. She was so much help. She went above and beyond. Right at Home is a wonderful company and their employees are professional, hardworking and always looking to help where we need them. We would use them again and would recommend them to anyone."

Minnie

 

 

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"Scottalena was awesome. She came right in with a get-to-work attitude. Asked what needed to be done and took care of everything. The only word that I can use to describe her is professional. Scottalena is a consummate professional."

Right at Home client

 

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"I was very pleased when I recommended Right-At Home to a family in my congregation. The director was able to assess the needs of the family, bring in the appropriate caregivers - from lawyer to handyman, from social worker to drivers. The family was, in turn, very pleased with the support that they received. When it became time to move to an assisted care facility, Right-At-Home was right by their side and made the move that much easier, and continues to provide needed assistance."

Right at Home client

 

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"Right at Home was there for us when we needed assistance quickly. Elise offered great support and excellent communication throughout the process. She helped us stay on top of our loved one’s care when we couldn’t be there."

R.J.

 

 

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"They were very caring and helpful. Prompt to reply and thorough in their approach. The caregivers were exceptional. Can't recommend highly enough."

Steve

 

 

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