Your safety is of paramount importance to us. Find out how we are responding to COVID-19. Learn More
Caregiver Transporting Senior Caregiver Transporting Senior

Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Right at Home was founded in Omaha, Nebraska in 1995. There are over 300 locations nationwide, and our Fountain Valley office has been in full operation since 2012. Since that time, our pride and joy has been in providing excellent service to hundreds of families and individuals.

Right at Home provides numerous non-medical services. Our compassionate caregivers assist our clients with the tasks and activities they can no longer do for themselves. Our services range (but are not limited to) supervision and companionship, personal care, meal preparation, light housekeeping and laundry, transportation, grocery shopping and other essential errands. We do everything we can to make life more enjoyable and comfortable for your loved ones. Right at Home provides numerous home care services across the country to families just like yours.

Right at Home provides services nationwide and throughout California. Our local office serves Santa Ana, Costa Mesa, Fountain Valley, Huntington Beach, Westminster, Midway City

Yes. Every caregiver is a Right at Home employee and is registered with the state of California as a Home Care Aide. They are Live Scanned and receive clearance from the DOJ and FBI.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Yes. Medication reminders is one of our most requested services.

You can change the type of service we provide to your loved one whenever it is necessary, and together we will update the care plan. We understand how quickly a care situation can change, so we will remain diligent and flexible. Additionally, you are not bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a Custom Care Plan specific to their needs and budget. Our services are typically billed on an hourly basis and these costs will be discussed and determined during your in-home assessment.

Medicare typically does not pay for the type of hourly personal care service that Right at Home provides. Right at Home can provide assistance with billing a private insurance policy (such as long-term care insurance) for our services. We also work with reimbursement programs like the Veteran’s Aid and Attendance Benefit, which is paid in addition to the monthly pension paid to Veterans and surviving spouses who require services.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call at {{TEL}}, or fill our our Contact form and one of our Right at Home staff members will reach out to set up your in-person home assessment.

During this visit you, your family and/or authorized representative can share in detail your particular home care situation and how Right at Home can help. We will answer all of your questions regarding in-home services and costs. Then, we will begin creating an effective custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Need help right now? Call us any time at

(714) 485-4120

Share this resource
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

5 star icon
"They listen to what is going on and try to accommodate my needs. They have put me to bed and fed me. They put me to bed, feed me, do the wash, clean the kitchen, give me my pills, and take me places."
Barbara M.

Hear What Others Are Saying

5 star icon
"I like the personal attention the directors Greg and Nance give. I couldn't get along without it. They provided the service I need. She does personal care, helps me get dressed, helps me take a shower, make the bed, take care of the kitchen and if necessary, and helps with things around the house. They always call me back and give me an answer to whatever I ask them. She is reliable and available when I need her. She has a pleasant manner."
Phyllis C

Hear What Others Are Saying

5 star icon
"They are very reachable and the manager keeps in touch with me. I just need help in everything because I had a stroke. They will make my lunch, help me walk, and help me to the bathroom. They are normally there when i call and answer my questions."
Alan O.

Already know which services you need?

Connect with us

Not sure what types of care you need?

Let's find out