Columbus, OH
(614) 734-1110

FAQs About Right at Home

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren't completely answered, call us. We'll be glad to speak with you about your specific family situation.


FAQs About Right at Home

What kind of home care services do you provide?

To achieve our goal of improving the quality of life of those we serve, we provide companion care (companionship, light housekeeping, meal preparation, medication reminders, laundry, other) and personal care (bathing, dressing, toileting, transferring, feeding, other). We also provide specialty care programs for dementia and cognitive decline, Alzheimer’s, Parkinson’s, rehabilitation and recovery and 24/7 care.  A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Where do you provide services?

We provides services in Powell, Dublin, Westerville, Worthington, Lewis Center, Upper Arlington, Hilliard, Grandview Heights, and all of Delaware County including Delaware, Galena, and Sunbury. We are proud to work our mission of "improving the quality of life for those we serve" in the following zip codes: 43002, 43003, 43015, 43016, 43017, 43021, 43026, 43035, 43061, 43065, 43066, 43074, 43081, 43082, 43085, 43201, 43204, 43210, 43212, 43220, 43221, 43228, 43235, 43240, 43291, 43342

Our local Ohio office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

How long have you been in business?

Right at Home has been serving greater Columbus and Central Ohio since 2001 and is the locally owned affiliate of Right at Home, a leading international provider of home health care founded in Omaha, Nebraska in 1995.

What is the process for beginning care?

The Right at Home care plan consists of four easy steps:

Step 1: Call the office at (614) 734-1110 so that we can learn more about you and your loved ones goals and needs.

Step 2: We do an in home visit, while adhering to best in class COVID Protocols, to get to know the person in need of care (goals, personhood, and lifestyle) and their loved ones and perform any necessary assessments (safety, balance/mobility, and/or cognitive.)

Step 3: We then put together a care plan that you approve and work to find a great caregiver match.

Step 4: We finalize the schedule, introduce the caregiver, get to work, monitor and adjust the care as necessary.

Do you perform background checks on your caregivers and employees?

Absolutely. We perform 7 background checks on each and every employee including a fingerprint BCI check specifically for home health care workers. And if the employee has not lived in Ohio for 5 years we perform a nationwide FBI check. Please see “How do you screen and supervise your caregivers?” below for more information.

How do you screen and supervise your caregivers?

We provide the highest level of screening, training and support for our caregivers including the list below:

  • Extensive background checks
  • Driver record review
  • Automobile inspection
  • Verification of drivers license, car insurance, past employment, education and certifications
  • Reference checks
  • Random drug test
  • Orientation and testing on company policy and home health aid skills
  • New employees shadow veterans
  • Weekly follow up calls
  • Monthly in person interviews and random site visits
  • Weekly training tips
  • Monthly training modules
  • Semi-annual in person training
Are your caregivers insured and bonded?

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well being of our clients, we cover each caregiver with general liability and workers' compensation insurance.

Do I need a physician's authorization for your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your home care services?

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week and length of shift
  • Level of home care services received (non-medical, disease specific, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. In addition we offer the following assessments:

  • Home Safety Assessment
  • Movement, Mobility, and Fall Risk Assessment
  • Cognitive Assessment

We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

Are home care services covered by insurance or Medicare?

Right at Home services are accepted by most long-term care insurance policies Including John Hancock, Genworth, Prudential, UNUM, Met Lift, Bankers Life, Allianz, and others. We are able to assist you with filing the necessary documentation to begin your coverage. 

Currently Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides.  Right at Home is an approved provider of Sourcepoint in Delaware County. Sourcepoint conducts assessments of financial need and my subsidize the care provided by Right at Home. You can learn more at https://www.mysourcepoint.org/ or by calling 740-363-6677. Additionally, Right at Home has preferred relationships with many companies who either fully reimburse or partially reimburse for home. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts.

We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

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