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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our  office at (614) 734-1110. We'd be glad to speak with you about your specific family situation.

To achieve our goal of improving the quality of life of those we serve, we provide companion care (companionship, light housekeeping, meal preparation, medication reminders, laundry, other) and personal care (bathing, dressing, toileting, transferring, feeding, other). We also provide specialty care programs for dementia and cognitive decline, Alzheimer’s, Parkinson’s, rehabilitation and recovery and 24/7 care. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

We provide service in Powell, Dublin, Westerville, Worthington, Lewis Center, Upper Arlington, Hilliard, Grandview Heights, Delaware, Galena, Columbus, Prospect, Radnor, Gahanna, New Albany, Tuttle, and Sunbury. We are proud to work our mission of "improving the quality of life for those we serve."

Our local Ohio office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Right at Home has been serving greater Columbus and Central Ohio since 2001 and is the locally owned affiliate of Right at Home, a leading international provider of home health care founded in Omaha, Nebraska in 1995.

The Right at Home care plan consists of four easy steps:

Step 1: Call the office at (614) 734-1110 so that we can learn more about you and your loved ones goals and needs.

Step 2: We do an in home visit, while adhering to best in class COVID Protocols, to get to know the person in need of care (goals, personhood, and lifestyle) and their loved ones and perform any necessary assessments (safety, balance/mobility, and/or cognitive.)

Step 3: We then put together a care plan that you approve and work to find a great caregiver match.

Step 4: We finalize the schedule, introduce the caregiver, get to work, monitor and adjust the care as necessary.

Absolutely. We perform 7 background checks on each and every employee including a fingerprint BCI check specifically for home health care workers. And if the employee has not lived in Ohio for 5 years we perform a nationwide FBI check. Please see “How do you screen and supervise your caregivers?” below for more information.

We provide the highest level of screening, training and support for our caregivers including the list below:

  • Extensive background checks
  • Driver record review
  • Automobile inspection
  • Verification of drivers license, car insurance, past employment, education and certifications
  • Reference checks
  • Random drug test
  • Orientation and testing on company policy and home health aid skills
  • New employees shadow veterans
  • Weekly follow up calls
  • Monthly in person interviews and random site visits
  • Weekly training tips
  • Monthly training modules
  • Semi-annual in person training

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well-being of our clients, we cover each caregiver with general liability and workers' compensation insurance.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

We can always assist in reminding individuals to take their medications. In fact, medication reminders is one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week and length of shift
  • Level of home care services received (non-medical, disease specific, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. In addition we offer the following assessments:

  • Home Safety Assessment
  • Movement, Mobility, and Fall Risk Assessment
  • Cognitive Assessment

We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

Right at Home services are accepted by most long-term care insurance policies Including John Hancock, Genworth, Prudential, UNUM, Met Lift, Bankers Life, Allianz, and others. We are able to assist you with filing the necessary documentation to begin your coverage.

Currently Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home is an approved provider of Sourcepoint in Delaware County. Sourcepoint conducts assessments of financial need and my subsidize the care provided by Right at Home. You can learn more at https://www.mysourcepoint.org/ or by calling 740-363-6677. Additionally, Right at Home has preferred relationships with many companies who either fully reimburse or partially reimburse for home. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts.

We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"Thank you, your company, and all your Care Angels, especially Nicole, for caring for my wife, Suzanne. Nicole was like having my granddaughter take care of my wife. She was so caring, so kind, and so sweet to Sue. Sue used to say, “I love you, Nicole”. And blow kisses to her. "
- Dick S.

Hear What Others Are Saying

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"You are the best! I’ve been with you and Dyanna for almost three years. I am blessed. I am so grateful for all you have done for me through Dyanna. She is “my angel”! All of you have always been very determined and very caring regarding my needs. Thank you, and God bless you, Dyanna."

Hear What Others Are Saying

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"The office staff was excellent and very helpful. They take time to answer questions and get the right people to take care of my husband. When my husband was not satisfied with the care provided, they immediately found someone else to replace them. They office staff was always concerned if our needs were met."

Hear What Others Are Saying

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"Right at Home is affordable, efficient and effective. They're professional, courteous and punctual. The caregivers are kind and service is very personalized. I highly recommend their service."



Hear What Others Are Saying

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"Melody is always on time. She cleans everything. The house always smells good. She is a good worker."



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