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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Our location, Right at Home East Valley Phoenix, opened in 2011.

Right at Home provides numerous home care services across the country to families just like yours. A full list of services is available here. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our in-home care customer testimonials.

Our local office provides services in the following areas: Gilbert, Mesa, Tempe, Queen Creek, Sun Lakes, Chandler, Awahtukee, Phoenix, Higley, Sacaton, Scottsdale, East Valley, East Phoenix, East Valley Phoenix, Southeast Phoenix, South Phoenix, Santan

Our local Arizona office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Because we are a non-skilled home care agency, we are not allowed to dispense medications. We will do medication reminders and supervise our clients to ensure that they are taking the proper medication at the prescribed time. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, disease specific, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"They have not let me down. If someone is late or sick, they will inform me. The caregiver is very professional in the way she handles herself and how she treats Wallace. She is very polite and cheery with him. She has a good attitude and does everything very well. She always has a good attitude and pays attention to him often. They have been able to provide caregivers that are able to provide the exact care that Wallace needs. I have no other suggestions. (Interview completed with Avis Adams, Wallace's partner)"

Client - Wallace

 

Hear What Others Are Saying

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"The office is very responsive and the caregivers do all we ask them to do in taking care of my father in law. They accompany my father in law, which I couldn't do all the time, so it gave me more freedom in my life. They fulfill my father's needs. They give him his showers once a week and help him around. They were all capable of doing the things my father in law needs, whether it be helping him get around, helping him shower, or just being there with him. I didn't interact with them much but they were very nice and my father in law liked them. When I contact them, they are very quick to get back to me. Two of the caregivers were wonderful, but there was one that was really short and she had a hard time taking care of him because of that. We would like one consistent caretaker. (Interview completed with client's wife.) "
Gary

Hear What Others Are Saying

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"They took care of my son and everything went very well. The house was clean and my son was fed too. Right at Home has good people so it's a positive thing and they do everything well. He was very happy with the care he is getting. They seemed very attentive to his needs. They provide good people to take care of my son while I am gone. There is nothing for now for them to change."

Anayman, mother of client

 

Hear What Others Are Saying

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"Right at Home seems to have better quality caregivers. Right at Home is accountable for their services. The caregivers are great people. The caregivers know their routine and they get started right away. Generally, the women caregivers are more compassionate than the men caregivers. The office staff is getting better at not waiting until the last minute to give notices. I appreciate the personalities of the caregivers and their accountability. There is nothing else Right at Home can improve."

Kelly K.

 

Hear What Others Are Saying

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"Right at Home has provided our family with trained, responsible and caring caregivers. They help my husband with feedings, personal hygiene and toileting. We have 3 caregivers that work with my husband, each caregiver has a personality that fits well with my husband's interests and needs. We are very comfortable with the caregivers that Right at Home has sent us."
Lloyd and Debi 

Hear What Others Are Saying

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"I liked the two people that came. My caregivers emptied my porta-potty and my trash. Ben keeps busy the whole time he's here. Ben does so many different things. He gathers the trash and throws it away and takes care of my dirty dishes. Ben talks to me and wants to know how I feel and how I'm doing. He seems able to do what he needs to. He starts my husband's truck and tried to pump up the tire on my golf cart."
Rager

Hear What Others Are Saying

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"The caregiver lady was very interesting and she was also a very good Christian. We read the bible together and she stayed the night with me. She made me feel very comfortable in my own home. She paid total attention to me and was able to answer questions that I had regarding what was going on. She sat and really listened to me. I could tell by the loving care she gave that she had compassion. It was like a father-son situation. I don't think there was anything they could have done differently."

Weagant

 

 

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