Frequently Asked Questions

This Right at Home agency was established in 2009 and has been in business for over 12 years. It is backed by Right at Home Corporate, which was founded over 26 years ago and now has over 500 franchisee offices nationally and internationally.

We provide both companion care and personal care. Companion care includes support with activities such as laundry, light housekeeping, errands/transportation, medication reminders, meal preparation and general companionship. Personal care includes support with tasks such as ambulation, bathing, continence/toiling, dressing, eating, and transferring.  

You can see a full list of our service offerings on our Home Care Services page.

We provide our services in your home, assisted living community, rehabilitation center, and other types of care centers with their permission. Our territory covers northern Nassau County and Queens.

Eastern Queens Areas Served:

Bayside, Douglaston, Fort Totten, Glen Oaks, Great Neck, Great Neck Plaza, Hollis Hills, Kensington, Kings Point, Lake Success, Little Neck, Oakland Gardens, Russell Gardens

Yes, all Right at Home caregivers are bonded and insured. They also undergo a thorough background check, which includes finger printing, confirmation of licenses (where applicable), and drug testing.

We will do our best to match your needs and requirements with the appropriate caregiver. This may include foreign language speaking, driving ability, cooking ability, personality types, etc. While we cannot guarantee a “perfect match” each time, we will work with you and your family to ensure that you are satisfied with our services. 

Our goal is to establish familiarity and consistency between you and the caregiver(s) over a period of time. Therefore, we will do our best to keep the same caregiver(s) on the case. However, depending on the number of hours and days requested, we may need to assign multiple caregivers to avoid/minimize overtime charges. Moreover, this strategy can help when caregivers take time off for vacation, etc. 

Yes, our caregivers can provide medication reminders and assist you with taking medication. Optional medication management by a registered nurse is also available (e.g., medication pours).

Yes, you may change the level and hours of service and you may discontinue services at any time with 24 hours’ notice. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home provides family members with online access to “The Family Room” portal. This portal allows you to see client care logs and shift schedules and provide input to, and ask questions of, agency staff.

Physician authorization is required for personal care, but not companion care services. If you are not sure which type of care you need, our nurse will conduct an assessment to make a determination. If personal care is required, the nurse will obtain the necessary authorizations from your physician. 

Every family we serve receives a custom care plan specific to their needs and budget. Different factors help determine the exact cost:

• Number of hours of care per week
• Level of home care services received (nonmedical, skilled nursing, etc.)

Our fee structure depends upon each client’s individual needs and care plan. Once we know more about your condition and the care required, we will provide you with a precise quote. 

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No, you would make payment for services directly to Right at Home. We employ all of our caregivers as W-2 employees with social security, state and federal taxes, and insurances paid in accordance with Department of Labor regulations.

Right at Home follows very strict HIPAA guidelines and privacy protocols. We will sign a privacy agreement with you prior to the start of care. All employees – including caregivers and office staff – undergo HIPAA training annually to ensure that they are up to date on the latest guidelines, rules and regulations. Furthermore, we use a secure server to house date/information, and secure email where information must be transmitted electronically. 

Contact us online today, or call us at (516) 513-1070 to speak with a Care Coordinator to learn more about a customized care plan for you or your loved one.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.