El Cajon, CA
(619) 937-2330

FAQs About Right at Home

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren't completely answered, call us. We'll be glad to speak with you about your specific family situation.

FAQs About Right at Home

How long have you been in business?

Right at Home has been serving the San Diego County for over 13 years and opened the East County office in El Cajon in June 2020.

What kind of home care services do you provide?

Right at Home provides numerous home care services across the country to families just like yours. A full list of services can be found on our services page. To see how we can help your family specifically please call our office and we can schedule a free in home assessment and develop a specific care plan to meet the needs of your loved one and your family.

Where do you provide services?

We serve all the San Diego East and South County so we can provide services as far east as El Centro, the back county areas of Japatul, Dehesa, Harbison Canyon, and all of South County to the border.

Are your caregivers insured and bonded?

Yes, all our caregivers are employees of Right at Home El Cajon. We ensure each caregiver has an extensive full FBI finger print background check, we verify motor vehicle records, and insure each caregiver with liability and workers’ compensation insurance.

Will I have a choice of who comes to my home?

We 100% encourage your involvement in the decision-making process of whom will come to your home. With our proprietary screening and matching system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. We always try to accommodate any requests you may have for a caregiver (as allowed by law).

Will my family member always receive care from the same caregiver?

Our goal is to establish a caregiving relationship with our loved ones. We like to ensure your loved one and family are introduced to at least 2 caregivers to ensure there is a planned backup in the instance of your main caregiver getting ill, having an appointment or a family emergency which would not allow them to cover their normal agreed upon shift.

We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience and we work everyday to ensure your loved ones needs are always going to taken care of.

Depending on the service hours needs we put together the best plan of care to minimize the number of caregivers your loved one will encounter but we also plan for backups in advance to minimize any surprises if an emergency should arise and the normal caregiver is not available.

Can Right at Home help with medications?

Our license does not allow us to administer medications, but medication reminders or aide in administering medications are one of our most requested services. Our staff is trained to ensure we have a list of all medications taken, what they are for, when they are required to take and we ensure our plan of care is in line with ensuring your loved ones will take their medication as required.

Can I change or discontinue the services my loved one receives?

You can change the number or type of services we provide to your loved one whenever its necessary. Staying in communication with your loved one and the family is our top priority to ensure you are happy with the services being provided and discuss if there are any changes we need to plan for. We also understand that a care situation can quickly change, so we are as flexible as possible with your loved ones care. Plus you are not bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

How can I verify a shift was completed?

Right at home uses several tools to track our caregivers. We have an internet based sign in/sign out system along with a telephone system. This allows for a very accurate record of the services within the home where care is provided. Our itemized invoices are also provided each week services are completed. This lets you ask any questions about the time or date of care.

Do I need a physician's authorization for your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your home care services?

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (non-medical, disease specific, etc.)
  • Area of the country where services are provided

Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least thirty days notice.

Are home care services covered by insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies who either fully reimburse or partially reimburse for home healthcare. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts.

We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Right at Home care services seems like a good choice. What's the next step?

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

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