The Initial Call and Meeting
From the moment you call our office, we start considering the specific needs of you or your loved one. On the initial call, we’ll ask questions to form a basic needs assessment. Next, we’ll set up an in-home visit with your family – including the family member who may ultimately benefit from our care. This visit allows us to gather even more information, answer questions and let you get a feel for how Right at Home of Essex County can help you.
The Custom Care Plan
With Right at Home, you will always know what care services will be provided. After the initial meeting, we develop a Custom Care Plan. This plan is tailored to specific needs, and we make detailed recommendations on exactly what kind of services would benefit you or your loved one.
Once the Custom Care Plan is developed, we begin our search for the best person to implement that care. Our proprietary system of matching caregivers to clients takes numerous factors into consideration: care services needed, client interests and the personalities of both the client and the caregiver.
By looking at the whole situation, we're better able to provide you or your loved one with the best caregiver possible. Of course, if there are ever any concerns about a specific caregiver, we can search for and provide a replacement in very little time.
Our caregivers keep notes about the care they give to you or your loved one. These notes are kept in the home and are available to you at any time.
Members of our staff also make regular unannounced visits to the homes of our clients to ensure caregivers are following the specifics of the Custom Care Plan.
Lastly, our nurses check-in with family members monthly, and visit bi-monthly or as needed.