This is HOW we meet our clients’ needs. Building strong relationships with our clients and caregivers is a cornerstone of the RightApproach. As we work with seniors and their families we constantly monitor and assess the care each client receives from the needs assessment and care plan developed during the initial home consultation to weekly customer rounding calls by our care coordinator to third party monitoring by Home Care Pulse. We believe in comprehensive supervision of caregivers, continuous communication with clients and the careful matching of client and caregiver.
It is also critically important to engage employees, as they are the ones who have a significant influence on the tone, manner and style of our entire home care agency. The quality of their day-to-day performance contributes directly to improvement in the quality of life of our customers.
The supply of home care agencies continues to increase in Illinois and having a choice among alternative care providers can empower older persons as consumers and strengthen the role of households in the care-management process. At Right at Home we realize the dynamic nature of homecare and understand the importance of flexibility from the timing of the initial home visit to staffing selection, contract terms and daily scheduling.