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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today at (480) 900-9077. We'd be glad to speak with you about your specific family situation.

Right at Home was founded in Omaha, Nebraska, in 1995.

Right at Home Gilbert provides numerous home care services to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Right at Home Gilbert provides in-home care services in the following areas:

Apache Junction, Casa Grande, Coolidge, Florence, Gilbert, Gold Canyon, Kearny, Miami, Queen Creek, Sacaton, San Tan Valley, Superior.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home Gilbert would like to discuss your medication concerns. Give us a call at (480) 900-9077.

You can change the frequency or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, skilled nursing, etc.)
  • Area of the country where services are provided

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact your local office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Need help right now? Call us anytime at

(480) 900-9077

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Talk about our care services

"The vulnerability you can feel as a patient preparing for surgery and then undergoing anesthesia can be overwhelming. My situation was compounded by a mix up when I checked in and found out there was no record of my imaging appointment which was in preparation for my surgery. I have no words that adequately express the peace of mind I found through the understanding, comfort, and advocacy my caregiver brought to resolving the situation and then the assurance I had throughout the rest of the day, knowing she was there for me. I cannot highly enough recommend the Right at Home care team. This is not a job to them. They truly, truly care!"

Hear What Others Are Saying

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"The way they take care of their clients should be the standard for caregiving. Right at home is a team that is trustworthy and they exceed the expectations of their clients."

Talk about our care services

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"Brent and Andrea Morgan are a hardworking , conscientious couple whose goal is to make their clients lives easier and to provide the best of care. Their staff is friendly, caring and professional. No job is too big or too small. Your home will be sparkling clean. when they are done. The services they provide are invaluable. If you have been in the military and need help have Right At Home call the VA for help. They got me help when I needed it. I highly recommend Right At Home, they have made my life so much better."

Talk about our caregivers

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"I'm a RN care manager and I had a client who needed immediate help in the home. Called Right at Home Gilbert and they came out the same day. Went above and beyond helping the client with his needs. Staffed same day and accommodated all days and hours requested. The client really like all his caregivers. He had three different ones to cover the many hours needed. They all worked out well. The communication between the caregivers and the administrators and the reports back to this nurse was exceptional. Best experience ever with a home health company."

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