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Frequently Asked Questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call our office. We'd be glad to speak with you about your specific family situation.

Right at Home has been operating and providing care in the Glendale/Burbank area since 2008.

Right at Home provides numerous home care services across the country to families just like yours. A full list of services can be found on our services page. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Our local office provides services in the following areas: Atwater Village, Burbank, Eagle Rock, Glassell Park, Glendale, Highland Park, Hollywood, Los Angeles, Los Feliz, Mount Washington, North Hollywood, San Fernando Valley, Sunland, Tujunga, Toluca Lake, West Hollywood, Silver Lake

Our local California office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States and throughout the world.

Yes. Every caregiver is employed by the local Right at Home office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We do our best to take the guesswork out of matching the right caregiver with you and your family by using our proprietary screening and selection system. We encourage your involvement in the decision-making process. Your satisfaction is important so we try to accommodate requests for a change in caregivers, as allowed by law.

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Right at Home can assist in reminding individuals to take their medications. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with premeasured medication packages.

You can change the number or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

Right at Home uses several tools to track the care our caregivers provide. First, we use simple time sheets filled out by each caregiver. Then, we use a combination of internet-based solutions to verify time and attendance. This allows you to have a written record of care services provided in the home. We can also provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your next invoice is sent.

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we would be happy to help with the entire "benefits coordination" process. This includes providing any documentation you may need for reimbursement by an insurance carrier.

Every family we serve receives a custom care plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (nonmedical, disease specific, etc.)

Our home care services are typically billed on an hourly basis. This makes it easy to make a custom care plan for you. To discuss the exact rates for the services you may need, contact our local office. We’ll set up an in-home consultation to begin discussing a custom care plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least 30 days’ notice.

Medicare provides an eligibility tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies that either fully reimburse or partially reimburse for home health care. Typical accounts for reimbursement include reverse mortgage, health savings accounts and flexible spending accounts.

We also work with reimbursement programs like Veterans Aid and Attendance, a benefit paid to veterans and surviving spouses who require our services; the benefit is in addition to their monthly pension.

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client's or their legally authorized representative's formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.
A female care worker smiling in the background. In the foreground is an elderly female patient smiling back.

Hear What Others Are Saying

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"My experience has been that they (Right at Home) are good and experienced people. They do a good job, they are attentive, and they try to help. I can't do things like stand very long so cleaning the house is difficult. They do all of that. I just got a new worker last time and she seems to be good so far. They do everything that needs to be done and they do a good job of it. They even do things that I haven't asked them to do. They wash dishes and do laundry. It is all good. They are kind, considerate and pleasant. We can talk when we have time. They seem like they care. They (Right at Home office staff) are very good. They are always available to help and they get back to me right away. They will do whatever they can to accommodate any of my requests. They are attentive, considerate, and look for things to do. They do a good job."
Gary L.

Hear What Others Are Saying

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"I like the caregiver because she's really nice. The caregiver helps clean, cook, and she even listens to me. She does really good work, and there's never a problem when I ask her to do something. She does it. I'm picky with how the housekeeping is done, and she does a good job helping me to get it done. She's excellent with helping me. I have really bad feet because of my diabetes, and does a great job helping me. She puts my medication on my feet and also reminds me to take my medication. She also referred me to a great new doctor. She cooks my dinner for me. She listens to me and my bawling, and she even celebrates with me when I start to improve and show progress. The office staff is great! Even when I call on the weekends, they are available to me, no matter what, which I didn't expect. Also, they me switch my schedule because it worked better for me."
Ome B.

Hear What Others Are Saying

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"I like their caregivers and the way they deal with my loved one. They provide the service and it helps me. We live in different states, so it is a benefit that they can provide good service. They are there everyday and they satisfy my sisters needs even when she is difficult at times. They help her with her medication and assist with hygiene. They show they care in the way they talk to her and how they encourage her. They don't give up on her when she is stubborn. They motivate her. They keep me informed of changes and they communicate about my sisters behavior with a proactive approach. I love the way they communicate with her. They are consistent in trying to get her to do what she needs to do. They are very encouraging and they are always trying to meet her halfway or more."
Ken P. - brother of client

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