Our People
Here at Right at Home, we're dedicated to being much more than a franchise company. We are the navigator of what comes next for seniors and adults with disabilities. Our mission has always been to improve the quality of life for those we serve. That means it's always about the people we serve, and our dedicated local owners and their professional teams work tirelessly to care for clients. Though we make sure our franchises live and breathe our mission every day, we recognize that it starts with our corporate team.
These are the people who work behind the scenes to bring you and your loved ones the highest caliber of in‑home care.
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(616) 315-2200
"To Improve the Quality of Life for Those We Serve"
Troy & Sandra Turner | Owners
Troy and Sandra Turner, owners of Right at Home Grand Rapids, are dedicated to providing exceptional care through their team of caregivers and office staff. Troy, a U.S. Navy and Marine Corps veteran, transitioned to a successful career in marketing and sales. His personal experience caring for his late wife, Stephanie, during her battle with cancer, gave him a deep understanding of the challenges caregivers face. This journey led him to Right at Home, where he passionately applies his insights to support others in need.
Sandra, with a background in logistics and transportation, brings her professional expertise and personal experience to the business. Having witnessed her mother's struggle with Alzheimer's Disease, Sandra is committed to helping families navigate the complexities of caregiving. Her dedication to compassionate care is evident in her work at Right at Home, where she strives to ease the burden on families, allowing them to cherish their time with loved ones. Together, Troy and Sandra are devoted to making a positive impact on their community.
Katina Acker | HR Director
Katina joined Right at Home shortly after it’s opening in 2022 as Office Manager. With 30+ years of healthcare experience ranging from direct patient care at home and facilities to Human Resources, Recruitment/Talent Management, System and Employee Training & Development, and HR Policy Development & Compliance, Katina helped shape the company’s core employee programs through communication, collaboration and teamwork, and worked her way up to become the HR Director in a short period of time.
Katina is a results-focused leader who is great at delivering talent acquisition, retention and motivational solutions to help employees harness their full potential and bring their best to the job. Her greatest accomplishment is being an author of 2 published books where she chronicled her personal Christian journey from being a caregiver to a cancer patient and survivor (“Cancer is What I Had, Not Who I Am”). In her free time, she devotes herself to her family and church. She is also an inspirational and highly effective public speaker in social media.
Mercedes Keech | Scheduler/Office Assistant
Mercedes joined the Right at Home Team in 2023, bringing over 12 years of experience as a home health aide and nurse technician in long-term care and skilled facilities. Her passion for helping seniors and their families is deeply rooted in her personal experience as the primary caregiver for her grandfather during his illness. This experience gave her a unique, empathetic understanding of the challenges caregivers face, as well as the importance of providing quality care for seniors and reliable support for their families.
As a scheduler at Right at Home, Mercedes’ top priority is to ensure families receive the right care at the right time. She coordinates services with compassion and reliability, tailoring them to meet the needs of each individual.
When she’s not working, Mercedes enjoys spending time with her family. She’s actively involved in her son’s extracurricular activities, from football to basketball, and cherishes these moments of connection and support. She also likes exploring new foods and restaurants, trying different cuisines, and finds enjoyment in shopping for both fun and relaxation.