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COVID-19 Safety Protocols and Emergency Preparedness

Right at Home’s greatest priority is the health and well-being of our clients and companion-homemakers. As a society, we are facing unprecedented challenges presented by the coronavirus disease 2019 (COVID-19). As a leading provider of in-home senior services, we recognize our team serves a vulnerable population, and we take that privilege very seriously. Potential exposure will remain lowest for those who can stay in their homes, wherever they may call home, with limited outside contact. It is our desire to work with you and your family to maintain this option for your loved one.

As part of our standard operating procedures, Right at Home companions are given ongoing support and information on ways to reduce the risk of illness. Right at Home continues to actively monitor the recommendations and guidelines provided by the Centers for Disease Control and Prevention (CDC), World Health Organization, and our state and local departments of health. COVID-19 is creating many “never before” moments that we are all working through together. We thank you for the opportunity to serve you and your loved ones. If you should have any questions, please feel free to reach out to our office at any time.

NOTE: This page includes news and helpful resources. It will be updated regularly to reflect current information.

COVID-19 Safety Protocols and Emergency Preparedness

Right at Home of Greater Fairfield County Local Update: Coronavirus 2020 At Our RAHFFC CT Offices and Places of Operation

Coronavirus Disease 2019 (COVID-19) cell from cdcAs the owners of Right at Home of Greater Fairfield County In- Home Senior Assistance (RAHFFC), our number one priority is the health and safety of our clients, companions, and staff. In addition, we recognize that we serve a vulnerable population, be it seniors and other adults with medical issues, as well as our special needs clients, and we take that privilege very seriously. Therefore, we wanted to take this opportunity to communicate with the public, about how we are handling the coronavirus (COVID-19) outbreak, and share with all concerned parties, the protocols we are following, to ensure everyone is safe, healthy, and working, and give an update on where things stand.

In Home Companions

One of the first things we did, when the coronavirus outbreak began, was immediately gather training/educational materials, hand sanitizers, wipes, gloves and other cleaning supplies to get out to all of our in home companions. We did this in-person, with one of our key office staff, to ensure they understood all training/educational materials and how to engage in safe practices. We also spoke, at length with them on not only performing safe practices with our clients, but, doing so always – be it at home, with their families and friends, when commuting to work, etc.

Home-Based Clients

We have many clients, at home, in a house, condo or apartment. These individuals are often living alone, or they live with another one or two family members. Because they are not in a facility, it is easier to keep their home clean and sanitized. However, we still are checking with the clients, not just whom they live with, but also visiting family members/friends, to see if any of them are sick, have flu-like symptoms, or recently been exposed to someone that has symptoms.


For our many clients we serve who reside in assisted livings, senior housing, or other community-based living situations, we are working closely with those facilities, to adhere to any protocols or guidelines they already have in place to mitigate risk. We are also telling our companions to follow all our safe practices, as well as the protocols set by the individual facilities.

As part of our standard operating procedures, RAHFFC has emergency preparedness plans in place for threats such as the one we currently face. In addition to these plans, we have continued to actively monitor the recommendations and guidelines provided by the Centers for Disease Control, World Health Organization, and our state/local departments of health. Below are the precautionary measures we have enacted: 

  • Maintain regular touchpoints with clients and companions to monitor symptoms.
  • Companions to be removed from the schedule and asked to contact their physician if showing COVID-19 symptoms, or other flu-like symptoms.
  • Companions to wash their hands for a minimum of 20 seconds upon arrival.
  • Companions to continue frequent handwashing throughout each visit and during their time outside of supporting with assistance to seniors.
  • Companions to encourage clients to participate in frequent and thorough handwashing.
  • Companions to avoid touching both the client’s face and his/her own face with unwashed hands.
  • Companions to assist in disinfecting the client’s space.
  • Companions to be provided personal protective equipment (PPE), such as gloves, masks, hand sanitizers and wipes, etc., as necessary.

In an abundance of caution, the following questions have been sent to all clients, staff and companions to aid us in COVID-19 screening, and asked each to let us know ASAP, if any answers are yes.

  1. Do you have or does anyone in your household have a new/worse cough or shortness of breath?
  2. Have you, or visiting family members been feeling feverish, or have you had the shakes/chills recently?
  3. Have you traveled in the last 14 days to Iran or the Hubei province, China, Italy, Spain, Japan, Singapore or South Korea?
  4. Have you had close contact with a confirmed or probable case of someone with coronavirus?
  5. Have you had close contact with a person with acute respiratory illness who has been to Iran, China, Italy, Japan, Singapore or South Korea within 14 days prior to their illness onset?

We will stay in communication with you as any other pertinent information becomes available. If you should have any further questions, please reach out to our office at any time.

Tim and Lisa RandallSincerely,

Lisa & Tim Randall

Right at Home of Greater Fairfield County In-Home Assistance

Right at Home of Greater Fairfield County's #BeEssential Angels

One of the first, significant, COVID-19 outbreaks in CT was in a large assisted living in the territory of Right at Home of Greater Fairfield County (RAHFFC). Before the coronavirus outbreak in the facility was realized, it had spread to many residents and their staff. Seemingly overnight, the situation became extremely urgent and serious.

RAHFFC already had many cases with this facility, over many years, so when the increasingly urgent situation exploded, the Director of the facility reached out to owners Tim and Lisa Randall to request that MANY of our homemaker-companions come in to assist with services for the COVID-19 clients, as staff relief and as additional support. The RAHFFC office staff approached many of our more experienced homemaker-companions and asked if they would be willing to work on the new frontline of coronavirus, at this facility, and many of them quickly agreed.

Right at Home of Greater Fairfield County quickly gathered as much urgent Personal Protective Equipment (PPE), for these and all of their homemaker-companions, as well as many educational materials about the growing COVID-19 virus, hand sanitizers, sanitizing wipes, and much more. Not only did RAHFFC provide a lot of education, this facility’s nurses also provided in depth instruction for the Right at Home staff coming in to help.

Because there were so many infected residents and missing facility staff, the number of RAHFFC homemaker-companions continued to grow. There began to be PPE shortages, so RAHFFC sought out every bit of PPE equipment they could find, as fast as possible. The facility also began really stepping up efforts to gather enough PPE for their working staff and Right at Home’s homemaker-companions.

It should be noted that these 12 brave Right at Home of Greater Fairfield County homemaker-companions were like “Companions With Wings,” kind of functioning like angels to these many sick residents, all the while returning regularly, to help these people, in their time of need, while putting themselves at risk of getting COVID-19.

“I am so appreciative and proud of the work our homemaker-companions have done at this facility,” said Ann Evans, Human Resources Manager for Right at Home of Greater Fairfield County. “They have proved to be invaluable in a difficult situation during a tumultuous time and have risen to the occasion.”

Right at Home of Greater Fairfield County’s COVID-19 ESSENTIAL ANGELS are:

  • Kamil Akhtar
  • Sladgy (Jade) Amazan
  • NeNe Andrada
  • Orlanda Austin-Strong
  • Lovette Harris-Wallace
  • Promise Mazibuko
  • Khulekani Mhlongo (Q)
  • Kagiso (Keith) Motshabi
  • Julia Restrepo Marin
  • Janice Slocum
  • Shonda Upchurch
  • Jennifer White

These selfless individuals often went beyond their shifts and covered for each other when needed, so no one went without service. Some of the feedback from the homemaker-companions is as follows:

“It’s very rewarding.”

“You barely stop all day, but the clients need us and that makes it worth it.”

“My coworkers and I have bonded together to do a good job.”

The homemaker-companions have worked at the facility for the past month and they are slated to stay through the end of April and beyond, as facility’s current staff is able to return to work. All homemaker-companions asked agreed that they know their role here is important during this uncertain time and they are happy to have been able to contribute by helping those in need.

We Asked These Angels Why They Decided To Work With COVID-19 Patients

Janice Slocum -- "Working with clients was wonderful. l believe that l could help them get better or feel better and there was a shortage of workers because of the coronavirus."

Kagiso Keith Motshabi -- "I chose to work with COVID19 positive clients because, for me it felt like it was the right thing to do helping the elderly, for it is a great honor in whatever condition they are in, but when they are infected with Covid-19, it’s different, they need us more than ever, so it’s a great feeling that I’m able to help the elderly and I will do so till this pandemic is all figured out and finished. Thank you."


“As owners, Tim and I were in awe of the amazing job and bravery that these 12 homemaker-companions as they bravely served on our local COVID-19 frontline. We are also so proud of all of our office staff and homemaker-companions who have continued to step up, as ESSENTIAL WORKERS, to meet the many needs of our clients. We salute all of them,” says owner Lisa Randall


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