Monroe, CT
(203) 261-5777

COVID-19 Safety Protocols and Emergency Preparedness

Right at Home of Greater Fairfield County In-Home Care Local Update: Coronavirus 2020 At Our RAHFFC CT Offices and Places of Operation

Coronavirus Disease 2019 (COVID-19) cell from cdcAs the owners of Right at Home of Greater Fairfield County In- Home Care (RAHFFC), our number one priority is the health and safety of our clients, caregivers, and staff. In addition, we recognize that we serve a vulnerable population, be it seniors and other adults with medical issues, as well as our special needs clients, and we take that privilege very seriously. Therefore, we wanted to take this opportunity to communicate with the public, about how we are handling the coronavirus (COVID-19) outbreak, and share with all concerned parties, the protocols we are following, to ensure everyone is safe, healthy, and working, and give an update on where things stand.

In Home Caregivers

One of the first things we did, when the coronavirus outbreak began, was immediately gather training/educational materials, hand sanitizers, wipes, gloves and other cleaning supplies to get out to all of our in home caregivers. We did this in-person, with one of our key office staff, to ensure they understood all training/educational materials and how to engage in safe practices. We also spoke, at length with them on not only performing safe practices with our clients, but, doing so always – be it at home, with their families and friends, when commuting to work, etc.

Home-Based Clients

We have many clients, at home, in a house, condo or apartment. These individuals are often living alone, or they live with another one or two family members. Because they are not in a facility, it is easier to keep their home clean and sanitized. However, we still are checking with the clients, not just whom they live with, but also visiting family members/friends, to see if any of them are sick, have flu-like symptoms, or recently been exposed to someone that has symptoms.


For our many clients we serve who reside in assisted livings, senior housing, or other community-based living situations, we are working closely with those facilities, to adhere to any protocols or guidelines they already have in place to mitigate risk. We are also, again, training our caregivers to follow all our safe practices, as well as the protocols set by the individual facilities.

As part of our standard operating procedures, RAHFFC has emergency preparedness plans in place for threats such as the one we currently face. In addition to these plans, we have continued to actively monitor the recommendations and guidelines provided by the Centers for Disease Control, World Health Organization, and our state/local departments of health. Below are the precautionary measures we have enacted: 

  • Maintain regular touchpoints with clients and caregivers to monitor symptoms.
  • Caregivers to be removed from the schedule and asked to contact their physician if showing COVID-19 symptoms, or other flu-like symptoms.
  • Caregivers to wash their hands for a minimum of 20 seconds upon arrival.
  • Caregivers to continue frequent handwashing throughout each visit and during their time outside of caregiving.
  • Caregivers to encourage clients to participate in frequent and thorough handwashing.
  • Caregivers to avoid touching both the client’s face and his/her own face with unwashed hands.
  • Caregivers to assist in disinfecting the client’s space.
  • Caregivers to be provided personal protective equipment (PPE), such as gloves, masks, hand sanitizers and wipes, etc., as necessary.

In an abundance of caution, the following questions have been sent to all clients, staff and caregivers to aid us in COVID-19 screening, and asked each to let us know ASAP, if any answers are yes.

  1. Do you have or does anyone in your household have a new/worse cough or shortness of breath?
  2. Have you, or visiting family members been feeling feverish, or have you had the shakes/chills recently?
  3. Have you traveled in the last 14 days to Iran or the Hubei province, China, Italy, Spain, Japan, Singapore or South Korea?
  4. Have you had close contact with a confirmed or probable case of someone with coronavirus?
  5. Have you had close contact with a person with acute respiratory illness who has been to Iran, China, Italy, Japan, Singapore or South Korea within 14 days prior to their illness onset?

We will stay in communication with you as any other pertinent information becomes available. If you should have any further questions, please reach out to our office at any time.

Tim and Lisa RandallSincerely,

Lisa & Tim Randall

Right at Home of Greater Fairfield County In-Home Care
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